iPad (Logging onto virgin site) problem

dilli-theclaw · 15-02-2011, 16:34

Can someone else with an iPad or iPhone try this for me please.

I can't seem to log on with my iPad onto my account.

When I click on the drop down menu to select 'virgin.net' there is a pop up but it just goes away again.

I suspect it may be just the way safari on the iPad handles the page but I would like to be able to log on with it when I'm out and about.

Peter_ · 15-02-2011, 16:46

It should just work, now the obvious question is are you choosing virgin.net from the drop down and you do actually know your password as is not just saved on your home computer.

Surprising how many people have it saved but actually forget it.

dilli-theclaw · 15-02-2011, 16:49

Sorry I'm not being clear.

I can't choose anything as the drop down menu pops up then goes straight away.

If I do it on the pc I can choose virgin.net and put in my user name and password no problem.

edit - I can't even get the popup to stay on long enough to get a screen shot.

Peter_ · 15-02-2011, 16:51

Try putting in the browser address bar > mail.virgin.net see if that works any better.

Or click this https://identity.virginmedia.com/vm_...ltmplcache%3D2

dilli-theclaw · 15-02-2011, 16:56

That logged me into my email which is great

Is there an address that I can use to access my account details like that?

Peter_ · 15-02-2011, 17:02

Quote:

Originally Posted by dilligaf1701

That logged me into my email which is great

Is there an address that I can use to access my account details like that?

Try this one which has all 4 email domains in the drop down list.

https://identity.virginmedia.com/vm_...ashboard/start

Try Xmarks which remembers your login details all you do is choose the correct domain

http://download.xmarks.com/download/macosx_10_6

Bulky · 15-02-2011, 17:08

Quote:

Originally Posted by dilligaf1701

Can someone else with an iPad or iPhone try this for me please.

I can't seem to log on with my iPad onto my account.

When I click on the drop down menu to select 'virgin.net' there is a pop up but it just goes away again.

I suspect it may be just the way safari on the iPad handles the page but I would like to be able to log on with it when I'm out and about.

I have the same problem on iPad , do eventually manage to log in but have to have super fast fingers. Bit of a bug on ipad because the keyboard pops up for you to type it in even though it's a drop down box .

dilli-theclaw · 15-02-2011, 17:09

I will try those, cheers

---------- Post added at 18:09 ---------- Previous post was at 18:08 ----------

Quote:

Originally Posted by Bulky

I have the same problem on iPad , do eventually manage to log in but have to have super fast fingers. Bit of a bug on ipad because the keyboard pops up for you to type it in even though it's a drop down box .

Cheers

vmfriend · 15-02-2011, 17:11

Same here, I just assumed it was the way Safari rendered the page and the way the iPad sometimes seems to have issues with drop down boxes.

Peter_ · 15-02-2011, 17:16

You may be able to install Firefox if you jailbreak your iPad.

dilli-theclaw · 15-02-2011, 17:17

I wonder if it's worth emailing VM's tech support and asking them?

I wouldn't thikn the iPad has a 'supported' browser if that's the right term?

I may well try tomorrow when I get back from the hospital.

Masque - your help is invaluable

cheers

Peter_ · 15-02-2011, 17:57

Quote:

Originally Posted by dilligaf1701

I wonder if it's worth emailing VM's tech support and asking them?

I wouldn't thikn the iPad has a 'supported' browser if that's the right term?

I may well try tomorrow when I get back from the hospital.

Masque - your help is invaluable

cheers

An email would be better than calling as some would think you were a witch with your iPad and want to put you on a ducking stool.

savvychels · 16-02-2011, 01:43

Quote:

Originally Posted by Masque

You may be able to install Firefox if you jailbreak your iPad.

I hate Safari on my iPod Touch due to similar issues, so I downloaded the Opera App and when surfing with that I have a lot less issues, so that might be the way to work around it...

dilli-theclaw · 16-02-2011, 06:20

It would be a good plan, but I don't trust opera mini.

http://www.pcworld.com/businesscente...or_iphone.html

Peter_ · 16-02-2011, 10:14

Quote:

Originally Posted by dilligaf1701

It would be a good plan, but I don't trust opera mini.

http://www.pcworld.com/businesscente...or_iphone.html

Here is a link to the Opera Mini on iTunes http://itunes.apple.com/us/app/opera...363729560?mt=8