General : leaving virgin

[fubar247]

Hi peeps,
I have been a loyal customer for this company for nearly 15 years, we have had our ups and downs regarding service but nothing too catastrophic.

Now I'm unemployed I need to shave a few pennies here and there, I do like the package deals Virgin are offering now with the 6 months half price deals but these are restricted to new customers. sooooooo if I canceled my services would I be seen as a new customer after I have been disconnected for 30 days, or if the wife signed up in her name would she be seen as a new customer thus entitled to these NEW Customer Deals?

[andy_m]

Think you have to be gone for a contract length or something similar.

---------- Post added at 10:30 ---------- Previous post was at 10:25 ----------

Edit - looks like it's just 3 months.

[fubar247]

cheers Andy,
would the wife be seen as a new customer or are the household all clumped as one for the address

[andy_m]

Pass - sorry. I did have a quick look at the website but didn't see it, although it's probably obvious. Best thing is to ring them and chance your arm.

[Sirius]

Originally Posted by fubar247

cheers Andy,
would the wife be seen as a new customer or are the household all clumped as one for the address

I think it has to do with the address

[carlwaring]

I would suggest you call the "thinking of leaving us" option on 150 and have a chat with them. I'm sure they'll be able to help you out.

I think the option has changed and you need to select "moving home" first.

[fubar247]

carl
tried it had to upgrade services to get any discount so it would actually costs me more money to get a discount.

example currently paying about £28 for phone and broadband would need to take TV package (which we were looking at anyhow for the comedy channel, and issues with freesat/freeview) which I think I was told would be £58 a month all in - £5 discount so £53 a month.

What would be nice is if virgin allowed a one off customer loyalty offer of 6 months 50% discount if additional services are ordered for customers who have been with them longer than 6 years, customers would need to agree to another 12 month contract so they cant have their discount and then abandon them after the 6 months in these hard times it would give a welcome relief to many and a fantastic marketing for virgin

[carlwaring]

Originally Posted by fubar247

example currently paying about £28 for phone and broadband would need to take TV package..

So were my parents. They are now paying less but have added the Talk Dual 1000 (or something like that) as well.

I would call them back and have another go!

[Qtx]

Depending on what exactly you want/need, there are some good deals out there with other companies.

Sky are doing a Festive offer which gives you up to 40mb unlimited fibre broadband, line rental/talk weekends, 2TB Sky box with Sky Entertainment extra. £44 for the first 6 months, £61 after. No upfront costs or activation fee's. Think its only a fiver or so to addon anytime calls or 80mb broadband, but dont quote me on that :P

[fubar247]

not a sky fiber area so reluctant to pay for something I cant get

[yorkshireborn]

you need to leave virgin for 3 months before you can return as a new customer

[saabmania2]

A mate of mine has just left virgin as they wouldn't give him the 1/2 price deal so he gave notice, 2 days after the service was disconnected the service was re-installed in his Partners name (and yes they have the same surname)