leaving virgin
 

Hi peeps,
I have been a loyal customer for this company for nearly 15 years, we have had our ups and downs regarding service but nothing too catastrophic.

Now I'm unemployed I need to shave a few pennies here and there, I do like the package deals Virgin are offering now with the 6 months half price deals but these are restricted to new customers. sooooooo if I canceled my services would I be seen as a new customer after I have been disconnected for 30 days, or if the wife signed up in her name would she be seen as a new customer thus entitled to these NEW Customer Deals?

Re: leaving virgin
 

Think you have to be gone for a contract length or something similar.

---------- Post added at 10:30 ---------- Previous post was at 10:25 ----------

Edit - looks like it's just 3 months.

Re: leaving virgin
 

cheers Andy,
would the wife be seen as a new customer or are the household all clumped as one for the address

Re: leaving virgin
 

Pass - sorry. I did have a quick look at the website but didn't see it, although it's probably obvious. Best thing is to ring them and chance your arm.

Re: leaving virgin
 

I think it has to do with the address

Re: leaving virgin
 

I would suggest you call the "thinking of leaving us" option on 150 and have a chat with them. I'm sure they'll be able to help you out.

I think the option has changed and you need to select "moving home" first.

Re: leaving virgin
 

carl
tried it had to upgrade services to get any discount so it would actually costs me more money to get a discount.

example currently paying about £28 for phone and broadband would need to take TV package (which we were looking at anyhow for the comedy channel, and issues with freesat/freeview) which I think I was told would be £58 a month all in - £5 discount so £53 a month.

What would be nice is if virgin allowed a one off customer loyalty offer of 6 months 50% discount if additional services are ordered for customers who have been with them longer than 6 years, customers would need to agree to another 12 month contract so they cant have their discount and then abandon them after the 6 months in these hard times it would give a welcome relief to many and a fantastic marketing for virgin

Re: leaving virgin
 

So were my parents. They are now paying less but have added the Talk Dual 1000 (or something like that) as well.

I would call them back and have another go!

Re: leaving virgin
 

Depending on what exactly you want/need, there are some good deals out there with other companies.

Sky are doing a Festive offer which gives you up to 40mb unlimited fibre broadband, line rental/talk weekends, 2TB Sky box with Sky Entertainment extra. £44 for the first 6 months, £61 after. No upfront costs or activation fee's. Think its only a fiver or so to addon anytime calls or 80mb broadband, but dont quote me on that :P

Re: leaving virgin
 

not a sky fiber area so reluctant to pay for something I cant get :(

Re: leaving virgin
 

you need to leave virgin for 3 months before you can return as a new customer

Re: leaving virgin
 

A mate of mine has just left virgin as they wouldn't give him the 1/2 price deal so he gave notice, 2 days after the service was disconnected the service was re-installed in his Partners name (and yes they have the same surname)