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Old 19-08-2009, 21:10   #1
VMboy
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Virgin Media Bad Service
Capped for no reason, and now I can't even connect to 150 or 151 as they are busy!

The service has really gone down hill recently!
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Old 19-08-2009, 21:13   #2
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Re: Virgin Media Bad Service
Quote:
Originally Posted by VMboy View Post
Capped for no reason, and now I can't even connect to 150 or 151 as they are busy!

The service has really gone down hill recently!
It's unlikely you will have STM for no reason.
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Old 19-08-2009, 21:13   #3
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Re: Virgin Media Bad Service
I am leaving Virgin Media, this is ridliculous.
It's one thing being capped but it's even worse not being able to get through to tech support.

And why am I being capped after 9pm?
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Old 19-08-2009, 21:14   #4
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Re: Virgin Media Bad Service
Quote:
Originally Posted by VMboy View Post
I am leaving Virgin Media, this is ridliculous.
It's one thing being capped but it's even worse not being able to get through to tech support.

And why am I being capped after 9pm?
Cant be capped, must be local issues, if you can't get through that would suggest an issue:

http://www.cableforum.co.uk/board/94...l#post34852254

Follow above steps.
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Old 19-08-2009, 21:15   #5
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Re: Virgin Media Bad Service
I haven't been downloading that much, but have uploaded about 2.7GB

Would this be enough to cause STM?
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Old 19-08-2009, 21:16   #6
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Re: Virgin Media Bad Service
Quote:
Originally Posted by VMboy View Post
I haven't been downloading that much, but have uploaded about 2.7GB

Would this be enough to cause STM?
What package are you on?

This will help: http://www.virginmedia.com/help/traffic-management.php
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Old 19-08-2009, 21:18   #7
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Re: Virgin Media Bad Service
Quote:
Originally Posted by webcrawler2050 View Post
Cant be capped, must be local issues, if you can't get through that would suggest an issue:

http://www.cableforum.co.uk/board/94...l#post34852254

Follow above steps.
The guy I spoke to before he didn't get back to me told me I was capped.

---------- Post added at 21:18 ---------- Previous post was at 21:17 ----------

Quote:
Originally Posted by webcrawler2050 View Post
What package are you on?

This will help: http://www.virginmedia.com/help/traffic-management.php
I am on the M upgraded package 10 meg

---------- Post added at 21:18 ---------- Previous post was at 21:18 ----------

And I am only getting 2.4meg
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Old 19-08-2009, 21:19   #8
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Re: Virgin Media Bad Service
Quote:
Originally Posted by VMboy View Post
The guy I spoke to before he didn't get back to me told me I was capped.

---------- Post added at 21:18 ---------- Previous post was at 21:17 ----------



I am on the M upgraded package 10 meg

---------- Post added at 21:18 ---------- Previous post was at 21:18 ----------

And I am only getting 2.4mb
Guidelines, say 1500MB so yes, STM your connection is.

And provide this information: http://www.cableforum.co.uk/board/94...l#post34852254 Will confirm STM or not.
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Old 19-08-2009, 21:20   #9
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Re: Virgin Media Bad Service
Did you upload the 2.7Gb between 3pm and 8pm?

If so, that's why you've been STM'd.
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Old 19-08-2009, 21:20   #10
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Re: Virgin Media Bad Service
Quote:
Originally Posted by moaningmags View Post
Did you upload the 2.7Gb between 3pm and 8pm?

If so, that's why you've been STM'd.
He says he has.
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Old 19-08-2009, 21:22   #11
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Re: Virgin Media Bad Service
Some people seem to count their upload and download rates for the day rather than the specified timeslots which is why I asked.

Congrats on the job btw
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Old 19-08-2009, 21:23   #12
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Re: Virgin Media Bad Service
Quote:
Originally Posted by webcrawler2050 View Post
He says he has.
not all at the same time though.

I was uploading around 5pm when I noticed it down to 16KB from the usual 66MB
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Old 19-08-2009, 21:23   #13
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Re: Virgin Media Bad Service
Quote:
Originally Posted by moaningmags View Post
Some people seem to count their upload and download rates for the day rather than the specified timeslots which is why I asked.

Congrats on the job btw
I know - i hate it when clients do this, jump the gun and then go oh actually.. :P
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Old 19-08-2009, 21:25   #14
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Re: Virgin Media Bad Service
So should the STM not be lifted now as it's after 9pm?
Because I still have the slow speeds.
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Old 19-08-2009, 21:26   #15
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Re: Virgin Media Bad Service
Quote:
Originally Posted by VMboy View Post
So should the STM not be lifted now as it's after 9pm?
Because I still have the slow speeds.
No 5 hours from time of it being stm'd
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