Cable Forum - Virgin Media Bad Service

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Virgin Media Bad Service (https://www.cableforum.uk/board/showthread.php?t=33654325)

VMboy

19-08-2009 22:10

Virgin Media Bad Service

Capped for no reason, and now I can't even connect to 150 or 151 as they are busy!

The service has really gone down hill recently!

webcrawler2050

19-08-2009 22:13

Re: Virgin Media Bad Service

Quote:

Originally Posted by VMboy (Post 34857474)

Capped for no reason, and now I can't even connect to 150 or 151 as they are busy!

The service has really gone down hill recently!

It's unlikely you will have STM for no reason.

VMboy

19-08-2009 22:13

Re: Virgin Media Bad Service

I am leaving Virgin Media, this is ridliculous.
It's one thing being capped but it's even worse not being able to get through to tech support.

And why am I being capped after 9pm?

webcrawler2050

19-08-2009 22:14

Re: Virgin Media Bad Service

Quote:

Originally Posted by VMboy (Post 34857480)

I am leaving Virgin Media, this is ridliculous.
It's one thing being capped but it's even worse not being able to get through to tech support.

And why am I being capped after 9pm?

Cant be capped, must be local issues, if you can't get through that would suggest an issue:

http://www.cableforum.co.uk/board/94...l#post34852254

Follow above steps.

VMboy

19-08-2009 22:15

Re: Virgin Media Bad Service

I haven't been downloading that much, but have uploaded about 2.7GB

Would this be enough to cause STM?

webcrawler2050

19-08-2009 22:16

Re: Virgin Media Bad Service

Quote:

Originally Posted by VMboy (Post 34857485)

I haven't been downloading that much, but have uploaded about 2.7GB

Would this be enough to cause STM?

What package are you on?

This will help: http://www.virginmedia.com/help/traffic-management.php

VMboy

19-08-2009 22:18

Re: Virgin Media Bad Service

Quote:

Originally Posted by webcrawler2050 (Post 34857484)

Cant be capped, must be local issues, if you can't get through that would suggest an issue:

http://www.cableforum.co.uk/board/94...l#post34852254

Follow above steps.

The guy I spoke to before he didn't get back to me told me I was capped.

---------- Post added at 21:18 ---------- Previous post was at 21:17 ----------

Quote:

Originally Posted by webcrawler2050 (Post 34857486)

What package are you on?

This will help: http://www.virginmedia.com/help/traffic-management.php

I am on the M upgraded package 10 meg

---------- Post added at 21:18 ---------- Previous post was at 21:18 ----------

And I am only getting 2.4meg

webcrawler2050

19-08-2009 22:19

Re: Virgin Media Bad Service

Quote:

Originally Posted by VMboy (Post 34857489)

The guy I spoke to before he didn't get back to me told me I was capped.

---------- Post added at 21:18 ---------- Previous post was at 21:17 ----------

I am on the M upgraded package 10 meg

---------- Post added at 21:18 ---------- Previous post was at 21:18 ----------

And I am only getting 2.4mb

Guidelines, say 1500MB so yes, STM your connection is.

And provide this information: http://www.cableforum.co.uk/board/94...l#post34852254 Will confirm STM or not.

moaningmags

19-08-2009 22:20

Re: Virgin Media Bad Service

Did you upload the 2.7Gb between 3pm and 8pm?

If so, that's why you've been STM'd.

webcrawler2050

19-08-2009 22:20

Re: Virgin Media Bad Service

Quote:

Originally Posted by moaningmags (Post 34857498)

Did you upload the 2.7Gb between 3pm and 8pm?

If so, that's why you've been STM'd.

He says he has.

moaningmags

19-08-2009 22:22

Re: Virgin Media Bad Service

Some people seem to count their upload and download rates for the day rather than the specified timeslots which is why I asked.

Congrats on the job btw :D

VMboy

19-08-2009 22:23

Re: Virgin Media Bad Service

Quote:

Originally Posted by webcrawler2050 (Post 34857500)

He says he has.

not all at the same time though.

I was uploading around 5pm when I noticed it down to 16KB from the usual 66MB

webcrawler2050

19-08-2009 22:23

Re: Virgin Media Bad Service

Quote:

Originally Posted by moaningmags (Post 34857506)

Some people seem to count their upload and download rates for the day rather than the specified timeslots which is why I asked.

Congrats on the job btw :D

I know - i hate it when clients do this, jump the gun and then go oh actually.. :P

VMboy

19-08-2009 22:25

Re: Virgin Media Bad Service

So should the STM not be lifted now as it's after 9pm?
Because I still have the slow speeds.

webcrawler2050

19-08-2009 22:26

Re: Virgin Media Bad Service

Quote:

Originally Posted by VMboy (Post 34857513)

So should the STM not be lifted now as it's after 9pm?
Because I still have the slow speeds.

No 5 hours from time of it being stm'd

All times are GMT +1. The time now is 02:13.

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