Upgrading online

poolking · 12-12-2003, 20:50

Is there a problem with upgrading on-line?

I tried to upgrade from 150k back to 1Mb, first time around it said it was successful and my SACM would be rebooted, nothing happened, so I tried twice more and now I'm getting page cannot be displayed errors after clicking on Upgrade Now.

Nikko · 12-12-2003, 21:01

Have you tried a manual reboot?

Power off PC & modem, power up modem, wait for steady lights, power up PC.

poolking · 12-12-2003, 21:11

Nope

Nikko · 12-12-2003, 21:20

Right

deedee · 12-12-2003, 21:20

Do you think you might?

poolking · 12-12-2003, 21:25

might what?

deedee · 12-12-2003, 21:28

errrmm....

allow me to expand
do you think you might..try manually rebooting your modem.

poolking · 12-12-2003, 21:30

Already done that, when it failed the first time, my answer "Nope" meant that it didn't work.

deedee · 12-12-2003, 21:36

ah!!

poolking · 12-12-2003, 21:40

I guess it'll be a call to CS in the morning.

Nikko · 12-12-2003, 21:43

There have been problems with the registration server in recent days, so it may have failed

Try CMS on 0845 6500121 they should still be there

poolking · 12-12-2003, 21:47

I'll try in the morning, too tired to try now.

Nikko · 12-12-2003, 21:50

/ closes help file//goes to pub

poolking · 13-12-2003, 10:08

Been off the phone with CS nearly 1 hour ago, their system still showed that I was 150k, so they upgraded me to 1Mb and they confirmed that it had gone through and the upgrade should happen within 15 mins.

Nothing has happened, download speeds still very low.

Would my firewall prevent them sending the config file for the modem?

mmm · 13-12-2003, 10:29

Quote:

Originally Posted by poolking

Would my firewall prevent them sending the config file for the modem?

No the config file only goes to the cable modem, your firewall will be between the modem and PC applications.

Power cycling the modem forces it to reload the config file so should pick up whatever speed you are registered for.