Upgrading online
 

Is there a problem with upgrading on-line?

I tried to upgrade from 150k back to 1Mb, first time around it said it was successful and my SACM would be rebooted, nothing happened, so I tried twice more and now I'm getting page cannot be displayed errors after clicking on Upgrade Now.

Re: Upgrading online
 

Have you tried a manual reboot?

Power off PC & modem, power up modem, wait for steady lights, power up PC.

Re: Upgrading online
 

Nope

Re: Upgrading online
 

Right

Re: Upgrading online
 

Do you think you might? :D

Re: Upgrading online
 

might what?

Re: Upgrading online
 

errrmm.... :cry:
allow me to expand
do you think you might..try manually rebooting your modem.

Re: Upgrading online
 

Already done that, when it failed the first time, my answer "Nope" meant that it didn't work.

Re: Upgrading online
 

ah!! :romance:

Re: Upgrading online
 

I guess it'll be a call to CS in the morning.

Re: Upgrading online
 

There have been problems with the registration server in recent days, so it may have failed :( Try CMS on 0845 6500121 they should still be there

Re: Upgrading online
 

I'll try in the morning, too tired to try now.

Re: Upgrading online
 

/ closes help file//goes to pub

Re: Upgrading online
 

Been off the phone with CS nearly 1 hour ago, their system still showed that I was 150k, so they upgraded me to 1Mb and they confirmed that it had gone through and the upgrade should happen within 15 mins.

Nothing has happened, download speeds still very low.

Would my firewall prevent them sending the config file for the modem?

Re: Upgrading online
 

No the config file only goes to the cable modem, your firewall will be between the modem and PC applications.

Power cycling the modem forces it to reload the config file so should pick up whatever speed you are registered for.