27-06-2003, 13:08
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#1
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Guest
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Happy customer thread
Digital tv with a shite interactive service that punters are scared of using 
Internet service - Hotmail beats NTLs CRAP email service
Customer service - some great people who do their best in a world of shit.
Tec support - ditto above.
Products are shit. People are good.
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27-06-2003, 14:25
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#2
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cf.mega poster
Join Date: Jun 2003
Location: England
Services: I no longer receive cable services, I blame the inept accounts dept for that.
Posts: 3,732
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As you can see by the huge number of replies, there are not too many other "happy customers" about...LOL
__________________
Not really visiting CF much these days....
If you need me, PM me.
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27-06-2003, 14:33
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#3
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cf.addict
Join Date: Jun 2003
Posts: 234
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Have to admit, never had a problem with any of my services from NTL. The only problem i've had is very occasional proxy issues (Winnersh), which are solved by changing proxy. My bb runs at full speed and pings at 10ms <10ms to UK addys
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27-06-2003, 14:36
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#4
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Inactive
Join Date: Jun 2003
Location: Treasure Island
Age: 80
Services: NTL cable 20mb Broadband, V+ package.
Posts: 1,971
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Some how i think this thread will be slow growing. 
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27-06-2003, 14:42
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#5
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Inactive
Join Date: Jun 2003
Posts: 552
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I'm happy with my TV, BB and phone through NTL, but when I have had to call CS I have had hell of a time, but I think it is more to with NTL's systems and proceedures than the staff, the staff have always been helpfull, but sometimes are restricted to what they can do by rules and sstems.
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27-06-2003, 15:16
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#7
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Inactive
Join Date: Jun 2003
Location: Hertfordshire
Age: 44
Posts: 601
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Happy with my BB now its working! 
E-mail is just utter shite
Interactive is just not even there..press the button and have "please wait" for like 4 hours.. (seriously!)
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27-06-2003, 15:18
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#8
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Inactive
Join Date: Jun 2003
Location: Middleton North West Manchester
Services: up to 30 MEG CF version of Peter Kay
Posts: 1,871
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they could trap you cables in the cabinet wire it up wrong disconnect you by accident like they did with me once
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27-06-2003, 15:21
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#9
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 65
Services: Don't have a clue any more.
Posts: 7,523
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Don't tempt fate 
Quote:
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Interactive is just not even there..press the button and have "please wait" for like 4 hours.. (seriously!)
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Mine is the same
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27-06-2003, 15:28
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#10
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Guest
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 Forgot about the CRAP electronic program guide which works 1 in 10 times 
The channel numbers need to be sorted out too:p
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27-06-2003, 15:43
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#11
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Inactive
Join Date: Jun 2003
Location: In your head
Posts: 493
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Quote:
Originally posted by Jamie
Forgot about the CRAP electronic program guide which works 1 in 10 times
The channel numbers need to be sorted out too:p
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If ntl sorted out the channel numbers sooo many people would ring in to complain it would be murder if you happened to work at ntl  :p
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27-06-2003, 16:06
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#12
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Inactive
Join Date: Jun 2003
Posts: 6,064
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Quote:
Originally posted by grum1978
If ntl sorted out the channel numbers sooo many people would ring in to complain it would be murder if you happened to work at ntl :p
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[sarcasm on]Would it kill them to inform the customer of the change in advance, I mean it is an alien concept but, hay what the hell, they could be innovative................................. but then again![/sarcasm off]
 :p
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27-06-2003, 16:11
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#13
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Inactive
Join Date: Jun 2003
Location: Bedfordshire
Posts: 223
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yep generally I'm happy but I have had some god awfull problems in the past and nine times out of ten they are of the intermitant type that drive you distraction and the engineers are none the wiser as to why than we are. But I will give them their due all those I have had the pleasure of dealling with have been curtious and as helpfull as they can be. 
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27-06-2003, 16:24
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#14
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Inactive
Join Date: Jun 2003
Posts: 552
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You could get billed for calls you never made every month like Bt use to do to me and say I must have dialled them, until I seen an article about the same thing on watchdog and pointed that out to them, then they decided it was a "hitch" in the system.
I had a lovely letter of apology and refund, so I replied with my own letter that said "I'm glad you finally believe me after you have called me a liar for 8 months, and yes the problem is now resolved becuase I am switching provider"
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27-06-2003, 19:49
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#15
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Guest
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I would like to say that I am HAPPY. I've got a good wife, a good home, a pretty good life (now that I'm retired. NTL may be crap to a lot of people but it's such a small part of my world that it don't matter a jot. If it doesn't work for a bit I just do something else.
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