Happy customer thread
 

Digital tv with a shite interactive service that punters are scared of using:grind:

Internet service - Hotmail beats NTLs CRAP email service:grind:

Customer service - some great people who do their best in a world of shit.

Tec support - ditto above.

Products are shit. People are good.

As you can see by the huge number of replies, there are not too many other "happy customers" about...LOL

Have to admit, never had a problem with any of my services from NTL. The only problem i've had is very occasional proxy issues (Winnersh), which are solved by changing proxy. My bb runs at full speed and pings at 10ms <10ms to UK addys

Some how i think this thread will be slow growing. :D

I'm happy with my TV, BB and phone through NTL, but when I have had to call CS I have had hell of a time, but I think it is more to with NTL's systems and proceedures than the staff, the staff have always been helpfull, but sometimes are restricted to what they can do by rules and sstems.

I'm happy with my phone - its a phone:rolleyes: What can go wrong with a phone:rolleyes: ;)

Happy with my BB now its working! :mad:

E-mail is just utter shite

Interactive is just not even there..press the button and have "please wait" for like 4 hours.. (seriously!)

they could trap you cables in the cabinet wire it up wrong disconnect you by accident like they did with me once

Don't tempt fate :spin:


Mine is the same

:idea:Forgot about the CRAP electronic program guide which works 1 in 10 times:rolleyes:

The channel numbers need to be sorted out too:p

If ntl sorted out the channel numbers sooo many people would ring in to complain it would be murder if you happened to work at ntl ;) :p

[sarcasm on]Would it kill them to inform the customer of the change in advance, I mean it is an alien concept but, hay what the hell, they could be innovative................................. but then again![/sarcasm off]

:) :) :p

yep generally I'm happy but I have had some god awfull problems in the past and nine times out of ten they are of the intermitant type that drive you distraction and the engineers are none the wiser as to why than we are. But I will give them their due all those I have had the pleasure of dealling with have been curtious and as helpfull as they can be.:cool:

You could get billed for calls you never made every month like Bt use to do to me and say I must have dialled them, until I seen an article about the same thing on watchdog and pointed that out to them, then they decided it was a "hitch" in the system.

I had a lovely letter of apology and refund, so I replied with my own letter that said "I'm glad you finally believe me after you have called me a liar for 8 months, and yes the problem is now resolved becuase I am switching provider"

I would like to say that I am HAPPY. I've got a good wife, a good home, a pretty good life (now that I'm retired. NTL may be crap to a lot of people but it's such a small part of my world that it don't matter a jot. If it doesn't work for a bit I just do something else.