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my phone is not working right I have a samsung galaxy ace
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Old 06-06-2012, 22:39   #1
andrew.shearman
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my phone is not working right I have a samsung galaxy ace

hi I can make phone calls ok but I can't send any texts at all and my network was down today as well could this be my sim cardis at fault or my phone I have a samsung galaxy ace I also can't connect it to my computer or update the software
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Old 06-06-2012, 22:48   #2
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Re: my phone is not working right I have a samsung galaxy ace

Ring up the provider sounds like a faulty phone and you know that number is 789 on Virgin Mobile, may be best to wait until after 8am tomorrow.
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Old 06-06-2012, 23:09   #3
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Re: my phone is not working right I have a samsung galaxy ace

ok if my phone is falty what do I do I am still under my contract
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Old 07-06-2012, 00:15   #4
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Re: my phone is not working right I have a samsung galaxy ace

They will ask you to take it to the nearest provider that you are with, and they will send it for repair.
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Old 07-06-2012, 06:03   #5
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Re: my phone is not working right I have a samsung galaxy ace

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Originally Posted by Mad Max View Post
They will ask you to take it to the nearest provider that you are with, and they will send it for repair.
If it is still under warranty they will send a courier to pick it up.
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Old 07-06-2012, 08:26   #6
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Re: my phone is not working right I have a samsung galaxy ace

You already told us here

http://www.cableforum.co.uk/board/93...-messages.html

What happened when you followed the instructions?
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Old 07-06-2012, 13:27   #7
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Re: my phone is not working right I have a samsung galaxy ace

my phone is working now
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Old 07-06-2012, 13:28   #8
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Re: my phone is not working right I have a samsung galaxy ace

What changed to make it work?
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Old 07-06-2012, 14:05   #9
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going to orange goodby virgin

would like the samsung galaxy S3 or the iphone can i get my puk code from virgin by logging into my account on the website and how do I transfare all my contacts from virgin sim card to a micro sim
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Old 07-06-2012, 14:53   #10
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Re: going to orange goodby virgin

I think you're looking for a PAC not a PUK and I'd imagine you would have to phone up for it, so that they can try and persuade you to stay
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Old 07-06-2012, 15:21   #11
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Re: going to orange goodby virgin

well I would like the samsung galaxy S3 or the iphone virgin don't do these's phone's so why should stay
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Old 07-06-2012, 15:36   #12
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Re: my phone is not working right I have a samsung galaxy ace

Virgin will be doing the S3 from the end of this month.

Merged as no need for another new thread releating to the same phone issues.
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Old 07-06-2012, 15:39   #13
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Re: going to orange goodby virgin

Quote:
Originally Posted by andrew.shearman View Post
well I would like the samsung galaxy S3 or the iphone virgin don't do these's phone's so why should stay
A) facts are not your friend.....
Quote:
UPDATE

We've just spoken to Virgin Media and they've told us they expect to be selling the Galaxy S3 some time in June.
B) how did you get your Ace to work?
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