Speed not going over 2.34 MB

[georges]

Hi There,

for few days now i am not getting more than 2.43 MB. I phoned technical support and they said it is congestion. Well, I don't believe that. I have been a customer since NTL and I never ever had this problem. They said it will come back at 1:30 due toheavy users. Well why aren't they thorttling them.
I am considering canceliing the whole package as I am paying aroudn 70 quid/month for TV/BB/Phone. Not worth it at that speed. It takes me back to the to 20th century.

Has anyone else has this problem and excuse?

Cheers

[craigj2k12]

Originally Posted by georges

Hi There,

for few days now i am not getting more than 2.43 MB. I phoned technical support and they said it is congestion. Well, I don't believe that. I have been a customer since NTL and I never ever had this problem. They said it will come back at 1:30 due toheavy users. Well why aren't they thorttling them.
I am considering canceliing the whole package as I am paying aroudn 70 quid/month for TV/BB/Phone. Not worth it at that speed. It takes me back to the to 20th century.

Has anyone else has this problem and excuse?

Cheers

if you have downloaded a large amount, you are probably being throttled, as you would be throttled to 2.5mb, which means your speed tests would be around the 2.3 to 2.4 mark

[georges]

Originally Posted by craigj2k11

if you have downloaded a large amount, you are probably being throttled, as you would be throttled to 2.5mb, which means your speed tests would be around the 2.3 to 2.4 mark

that is the thing. I did not download anything and it has been like this for few days. Tech support said congestion.

[craigj2k12]

post your speedtest, as well as a pingtest

and post your modem stats

[georges]

Originally Posted by craigj2k11

post your speedtest, as well as a pingtest

and post your modem stats

I use speetest.net

speed 2.43
ping 18 ms

I forgot how to connect to the modem

cheers

[craigj2k12]

http://192.168.100.1

[georges]

Acquired Downstream Channel 435 MHz Primary Downstream Locked
Ranged Upstream Channel 45.8 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

[craigj2k12]

the power levels and snr are the ones needed, click upstream and downstream links on the left

ok I am gonna be pedantic but if you are really downloading @ 2.34MB then you are getting over twice what you pay for

Byte is a B and bit is a b so what I really assume you are getting is 2.34mb

far to many people here do not know their bits from their Bytes lol

[Skie]

Do this after you have this issue sorted, but if you are paying £70 a month for 10 meg/phone/tv you should probably phone up and choose the "thinking of leaving us" option and see what sort of deal you can get out of them as the price you are paying is probably a lot higher than it needs to be for the services you are getting.

[georges]

Originally Posted by craigj2k11

the power levels and snr are the ones needed, click upstream and downstream links on the left

downstream

Frequency 435000000 443000000 451000000 459000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 113 114 115 116
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 2.27 1.95 2.12 1.49
RxMER
(dB) 35.37 35.54 35.54 35.37
Correctable
Codewords 0 0 0 0
Uncorrectable
Codewords 255 798 249 255

upstream

Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 46.75 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

[craigj2k12]

was speed are you on, though you were on 10mb, are you on 50?

[georges]

Originally Posted by Skie

Do this after you have this issue sorted, but if you are paying £70 a month for 10 meg/phone/tv you should probably phone up and choose the "thinking of leaving us" option and see what sort of deal you can get out of them as the price you are paying is probably a lot higher than it needs to be for the services you are getting.

I agree, I am actually looking at uSwitch right now and Plusnet sound good and the new BT fibre connection.

---------- Post added 19-05-2011 at 00:01 ---------- Previous post was 18-05-2011 at 23:57 ----------

Originally Posted by craigj2k11

was speed are you on, though you were on 10mb, are you on 50?

No I am on 10mb. To be clear, since I got 10mb more than couple of years ago, it never went below 9mb. I would have easily noticed as I play online game and the game will jitter and unplayable. Browsing is slower etc. Anyway, I always check emy speed, like checking your engine's oil

[craigj2k12]

Originally Posted by georges

No I am on 10mb. To be clear, since I got 10mb more than couple of years ago, it never went below 9mb. I would have easily noticed as I play online game and the game will jitter and unplayable. Browsing is slower etc. Anyway, I always check emy speed, like checking your engine's oil

does your modem look like this?

[georges]

yep. that is the one. Old one was replaced by this one a couple of months ago.