Speed not going over 2.34 MB
 

Hi There,

for few days now i am not getting more than 2.43 MB. I phoned technical support and they said it is congestion. Well, I don't believe that. I have been a customer since NTL and I never ever had this problem. They said it will come back at 1:30 due toheavy users. Well why aren't they thorttling them.
I am considering canceliing the whole package as I am paying aroudn 70 quid/month for TV/BB/Phone. Not worth it at that speed. It takes me back to the to 20th century.

Has anyone else has this problem and excuse?

Cheers

Re: Speed not going over 2.34 MB
 

if you have downloaded a large amount, you are probably being throttled, as you would be throttled to 2.5mb, which means your speed tests would be around the 2.3 to 2.4 mark

Re: Speed not going over 2.34 MB
 

that is the thing. I did not download anything and it has been like this for few days. Tech support said congestion.

Re: Speed not going over 2.34 MB
 

post your speedtest, as well as a pingtest

and post your modem stats

Re: Speed not going over 2.34 MB
 

I use speetest.net

speed 2.43
ping 18 ms

I forgot how to connect to the modem :)

cheers

Re: Speed not going over 2.34 MB
 

http://192.168.100.1

;)

Re: Speed not going over 2.34 MB
 

Acquired Downstream Channel 435 MHz Primary Downstream Locked
Ranged Upstream Channel 45.8 MHz Success
Provisioning State OK Operational
Ethernet Link Status Up 100 Mbps/Full duplex

Re: Speed not going over 2.34 MB
 

the power levels and snr are the ones needed, click upstream and downstream links on the left

Re: Speed not going over 2.34 MB
 

ok I am gonna be pedantic but if you are really downloading @ 2.34MB then you are getting over twice what you pay for

Byte is a B and bit is a b so what I really assume you are getting is 2.34mb

far to many people here do not know their bits from their Bytes lol

Re: Speed not going over 2.34 MB
 

Do this after you have this issue sorted, but if you are paying £70 a month for 10 meg/phone/tv you should probably phone up and choose the "thinking of leaving us" option and see what sort of deal you can get out of them as the price you are paying is probably a lot higher than it needs to be for the services you are getting.

Re: Speed not going over 2.34 MB
 

downstream

Frequency 435000000 443000000 451000000 459000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 113 114 115 116
Modulation 64QAM 64QAM 64QAM 64QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 2.27 1.95 2.12 1.49
RxMER
(dB) 35.37 35.54 35.54 35.37
Correctable
Codewords 0 0 0 0
Uncorrectable
Codewords 255 798 249 255

upstream

Channel Type 2.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 45800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 5120 N/A N/A N/A
Mini-Slot Size 4 N/A N/A N/A
Power Level
(dBmV) 46.75 N/A N/A N/A
T1 Timeouts 0 0 0 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Re: Speed not going over 2.34 MB
 

was speed are you on, though you were on 10mb, are you on 50?

Re: Speed not going over 2.34 MB
 

I agree, I am actually looking at uSwitch right now ;) and Plusnet sound good and the new BT fibre connection.

---------- Post added 19-05-2011 at 00:01 ---------- Previous post was 18-05-2011 at 23:57 ----------

No I am on 10mb. To be clear, since I got 10mb more than couple of years ago, it never went below 9mb. I would have easily noticed as I play online game and the game will jitter and unplayable. Browsing is slower etc. Anyway, I always check emy speed, like checking your engine's oil :)

Re: Speed not going over 2.34 MB
 

does your modem look like this?

https://www.cableforum.co.uk/images/...2012/11/34.jpg

Re: Speed not going over 2.34 MB
 

yep. that is the one. Old one was replaced by this one a couple of months ago.