Virgin Media New Mailbox

Speedman · 20-02-2010, 18:45

Hi all,hope its ok to ask a question with first post

Anyway I have tried in the past and again yesterday to
add a new mailbox.When it was Blueyonder I could add a
new mailbox and up to 3 email addresses but could never
get the new email address if not in the primary box to work.
Tried again yesterday to see changes since the switchover.
Now primary box one has the 2 email addresses I currently use,
now though you cant access these to change them if you wanted to.
Also the third email address which was for my webspace which I set up
but never used and could not delete is in a box of its own blueyonder again.The new one is......@virginmedia.com but when you click it just says
delete or change password there is no way of adding any new email addesses.
If it does change what else would I have to do to make the new mailbox work,
got an idea its via outlook tools but cant add any emails anyway at the moment which has been the case since the day I first had blueyonder installed.
Thanks in advance

BenMcr · 20-02-2010, 18:48

Now you have been moved over you get one e-mail address per mailbox.

The old alias system that blueyonder.co.uk addresses had doesn't exist anymore

Speedman · 20-02-2010, 19:34

Hi mate so how do I get the email address for the mailbox?
or is it the name you give the mailbox ............@virginmedia.com
just tried it and getting message can not be sent.Do I need to add
virginmedia to outlook express the same as pop3.blueyonder.co.uk
for my existing emails?Many thanks for reply anyway

Ben B · 20-02-2010, 19:39

Quote:

Originally Posted by Speedman

Hi mate so how do I get the email address for the mailbox?
or is it the name you give the mailbox ............@virginmedia.com
just tried it and getting message can not be sent.Do I need to add
virginmedia to outlook express the same as pop3.blueyonder.co.uk
for my existing emails?Many thanks for reply anyway

New mailboxes can be created at http://selfcare.virginmedia.com you can't get aliases anymore on exBY mail

BenMcr · 20-02-2010, 19:40

Quote:

Originally Posted by Speedman

Hi mate so how do I get the email address for the mailbox?
or is it the name you give the mailbox ............@virginmedia.com
just tried it and getting message can not be sent.Do I need to add
virginmedia to outlook express the same as pop3.blueyonder.co.uk
for my existing emails?Many thanks for reply anyway

Setup instructions for Outlook Express and @virginmedia.com addresses
(once they have been set up in Selfcare)

http://help.virginmedia.com/system/s...TICLE_ID=37917

Speedman · 20-02-2010, 19:43

Yes i have added a mailbox but I cant seem to add an email
address to it,clicking on details just gives you the option to
delete or change password how do I add the new email address
to this virgin media mailbox ?
Oh right im looking at the setup guide now so hopefully will be
able to get it to work cheers.

BenMcr · 20-02-2010, 19:46

The e-mail address is the mailbox name with @virginmedia.com on the end

Speedman · 20-02-2010, 20:19

Not cracked it yet,tried pop3 smtp blueyonder
and virginmedia but still wont send after adding
the mailbox name to outlook express.

lol

Ben B · 20-02-2010, 20:48

Is authentication required on BY/VM mail? If so it may be that

Speedman · 21-02-2010, 10:14

Quote:

Originally Posted by Ben B

Is authentication required on BY/VM mail? If so it may be that

Yes that looks to be the problem now, searching for a
solution it looks like there is a problem if you are running
windows vista.Thanks for your help anyway

Ben B · 21-02-2010, 14:57

If it is an authentication issue then go on Tools > Accounts > Double click BY account > Click servers tab > Make sure 'My server requires authentication' is ticked

Speedman · 22-02-2010, 20:10

Working now ,many thanks