25-03-2008, 16:41
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#1
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cf.geek
Join Date: Jul 2003
Location: north west
Posts: 817
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Modem swap
First of all I`d like to thank the guys/gals on the virginmedia broadband support on the newsgroups for looking into my problem.
I only enquired this afternoon and theyve said they will send me a new modem out.
Question is, is it a matter of just literally swapping them over or is there some form of registering the new one ?
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25-03-2008, 17:18
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#2
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 59
Posts: 15,868
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Re: Modem swap
The new modem may well need to be registered to your account. You would be directed to the provisioning screen on first connection
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25-03-2008, 18:03
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#3
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Permanently Banned
Join Date: Dec 2004
Age: 48
Posts: 978
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Re: Modem swap
They will send a new modem out. Swap the old for the new and then give them a call to register it. That's what happened to me when they sent me a new one about 3 months ago.
Think it was tech I had to call, but they refunded the charge.
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25-03-2008, 23:11
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#4
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Modem swap
Quote:
Originally Posted by blackthorn
First of all I`d like to thank the guys/gals on the virginmedia broadband support on the newsgroups for looking into my problem.
I only enquired this afternoon and theyve said they will send me a new modem out.
Question is, is it a matter of just literally swapping them over or is there some form of registering the new one ?
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You are in the North West so EX-Telewest so you will receive a Scientific Atlanta Webstar EPC2100 which you just connect as per your existing modem then you ring Quickstart ( freefone )the number should be in the box and they will provision your modem onto the account enabling you to use it.
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26-03-2008, 00:21
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#5
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Inactive
Join Date: Jan 2004
Location: Newcastle and Horsham
Services: On-cable: TV-L, BB-L, Phone-M.
Off-cable: Sky+ HD, Plusnet Unlimited.
Posts: 1,432
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Re: Modem swap
I'm in the North West (The Wirral to be precise), we're ex-ntl and got a Ambit 255 
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26-03-2008, 05:23
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#6
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cf.geek
Join Date: Jul 2003
Location: north west
Posts: 817
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Re: Modem swap
Same area as chickendippers. The one its replacing is a Ntl home 200
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26-03-2008, 09:00
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#7
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Modem swap
Quote:
Originally Posted by chickendippers
I'm in the North West (The Wirral to be precise), we're ex-ntl and got a Ambit 255 |
Sorry wrong side of the Mersey, the 255 is one of EX-NTLs latest modems, so I am sure if Blackthorn gets one of those it should help.
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26-03-2008, 09:46
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#8
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Inactive
Join Date: Apr 2007
Location: looking at a nice new scar in the tarmac outside my house!
Age: 59
Services: staff deal
Posts: 1,648
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Re: Modem swap
Quote:
Originally Posted by chickendippers
I'm in the North West (The Wirral to be precise), we're ex-ntl and got a Ambit 255 |
you will be sent the all new ambit 256
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26-03-2008, 09:50
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#9
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-
Join Date: Jul 2003
Location: Poole, Dorset
Age: 38
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: Modem swap
Quote:
Originally Posted by on in an hour!
you will be sent the all new ambit 256 |
I've got one of those, seems good so far
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