Modem swap
 

First of all I`d like to thank the guys/gals on the virginmedia broadband support on the newsgroups for looking into my problem.
I only enquired this afternoon and theyve said they will send me a new modem out.
Question is, is it a matter of just literally swapping them over or is there some form of registering the new one ?

Re: Modem swap
 

The new modem may well need to be registered to your account. You would be directed to the provisioning screen on first connection

Re: Modem swap
 

They will send a new modem out. Swap the old for the new and then give them a call to register it. That's what happened to me when they sent me a new one about 3 months ago.

Think it was tech I had to call, but they refunded the charge.

Re: Modem swap
 

You are in the North West so EX-Telewest so you will receive a Scientific Atlanta Webstar EPC2100 which you just connect as per your existing modem then you ring Quickstart ( freefone )the number should be in the box and they will provision your modem onto the account enabling you to use it.

Re: Modem swap
 

I'm in the North West (The Wirral to be precise), we're ex-ntl and got a Ambit 255 ;)

Re: Modem swap
 

Same area as chickendippers. The one its replacing is a Ntl home 200

Re: Modem swap
 

Sorry wrong side of the Mersey, the 255 is one of EX-NTLs latest modems, so I am sure if Blackthorn gets one of those it should help.

Re: Modem swap
 

you will be sent the all new ambit 256 ;)

Re: Modem swap
 

I've got one of those, seems good so far