Help to get cabled up!

friendfire · 01-06-2005, 22:54

hello All, hope you dont mind this rather long question but i really could do with some advice!

Just moved into a house in Tring and wanted to get NTL to provide broadband, tv, and phone, we have cable installed in our street and outside each house there is a small cover which says tele central, we thought that all we would need to do would be to contact NTL to get this connected to the house and have all that we want, however this has been impossible! we have phoned both NTL and telewest and both say that either we are not in their area, or that we do not have cable in this area, but we know that we do have!

This is only a small street and none of our neibhours have cable but we was told that someone two doors down was on broadband through cable! unfortunately they have moved and therefore i can not find out who they was with.

We even get flyers addressed to this house from NTL offering all in one packages!!

Its all really frustrating, so if anybody could give us some clues on who to try we would very much appreciate it.

Many Thanks
Mick

SLM · 01-06-2005, 23:00

Check your post code here http://www.home.ntl.com/icat/homeif ntl are saying you are not in an ntl area sometimes they mean that your area is maxed out and there is no more room for you.
Hope this helps.

to the site btw

Hom3r · 01-06-2005, 23:00

to the site

If you go to the NTL website http://www.home.ntl.com/icat/broadba...tlworld_topnav type your postcode in the check for availabilty this will tell you if you can get BB

Graham M · 01-06-2005, 23:02

Quote:

Originally Posted by friendfire

hello All, hope you dont mind this rather long question but i really could do with some advice!

Just moved into a house in Tring and wanted to get NTL to provide broadband, tv, and phone, we have cable installed in our street and outside each house there is a small cover which says tele central, we thought that all we would need to do would be to contact NTL to get this connected to the house and have all that we want, however this has been impossible! we have phoned both NTL and telewest and both say that either we are not in their area, or that we do not have cable in this area, but we know that we do have!

This is only a small street and none of our neibhours have cable but we was told that someone two doors down was on broadband through cable! unfortunately they have moved and therefore i can not find out who they was with.

We even get flyers addressed to this house from NTL offering all in one packages!!

Its all really frustrating, so if anybody could give us some clues on who to try we would very much appreciate it.

Many Thanks
Mick

Sometimes NTL/TW only partially cable a street because of physical limitations to do with road layout etc, have any houses been turned into flats, etc these things can all be factors affecting it. BTW the highlighted "WAS"s should be Were

Raistlin · 01-06-2005, 23:04

Hi Mick,

to CF.

I had this problem when I moved to my new flat. It took me ages to convince the sales guy that all of the phone points in the flat had NTL stamped on them, all of the broadband/tv connection boxes had NTL stamped on them, and that there was a green NTL service box outside my bedroom wall.

It would appear that TeleCentral is an old name for NTL (started as Telecentral, then became ComTel, now they're NTL).

It might be worth another call to their sales department, alternatively if you hang around long enough you may find that someone here can confirm/deny whether there is service available to your area.

There are a couple of NTL bod's that frequent the forum, one of them may be able to help you a bit more.

In the mean time make yourself comfortable, sit back, kick off your shoes, relax, and enjoy your stay

__________________

See.....?

Told you you'd get more help.

2 posts at exactly 23:00 and another 2 at 23:02.

Mine went up last though, must make shorter replies to avoid being beaten to it in the future

__________________

Quote:

Originally Posted by Zeph

BTW the highlighted "WAS"s should be Were

Pedant

friendfire · 01-06-2005, 23:10

Thanks for all the quick replies-links-and spelling check

, did check out the links but they only offer services through my bt line....need cable for tv and stuff, maxed out would be a shame!!

Think i will take the advice of relaxing hehe, it is pretty frustrating though.

Cheers
Mick
__________________

Quote:

Originally Posted by Zeph

Sometimes NTL/TW only partially cable a street because of physical limitations to do with road layout etc, have any houses been turned into flats, etc these things can all be factors affecting it. BTW the highlighted "WAS"s should be Were

There is only 6 houses in this street and the cable runs along the outside of all houses, no flats.

Cheers
Mick

Hom3r · 01-06-2005, 23:13

I may be wrong but NTL only do dial up through the phone line.

I have through my NTL cable 3 STB (Set Top Boxes) & 1 SACM (Stand Alone Cable Modem) 3 Meg, and have no major problems.
__________________

Quote:

Originally Posted by SLM

Check your post code here http://www.home.ntl.com/icat/homeif ntl are saying you are not in an ntl area sometimes they mean that your area is maxed out and there is no more room for you.
Hope this helps.

to the site btw

How can 6 house max out the 'node'

Raistlin · 01-06-2005, 23:13

Quote:

Originally Posted by david.ewles

I may be wrong but NTL only do dial up through the phone line.

I have through my NTL cable 3 STB (Set Top Boxes) & 1 SACM (Stand Alone Cable Modem) 3 Meg, and have no major problems.

NTL have an arm called NTL Freedom (

), they are able to offer BB services through a BT phone line.

Hom3r · 01-06-2005, 23:15

Quote:

Originally Posted by Raistlin

NTL have an arm called NTL Freedom (

), they are able to offer BB services through a BT phone line.

would this be ASDL/ADSL what ever its called?

friendfire · 01-06-2005, 23:15

Quote:

Originally Posted by Raistlin

NTL have an arm called NTL Freedom (

), they are able to offer BB services through a BT phone line.

Thats exactly where i get taken when i enter the postcode hehe its a mystery!!

Hom3r · 01-06-2005, 23:19

friendfire you can ask any questions you what on ths forum there is a vast amount of knowledge in the site

friendfire · 01-06-2005, 23:19

Maybe i should just confirm that outside each house there is a small cover that says "tele central" and outside the house next door they have a large man hole cover that says " Cable TV" so im guessing its out there

Cheers
Mick

Roy MM · 01-06-2005, 23:20

If next door has BB see if you can split costs on a wireless network

Raistlin · 01-06-2005, 23:20

Quote:

Originally Posted by david.ewles

would this be ASDL/ADSL what ever its called?

Dunno, the details are here though:

http://secure.ntlfreedom.com/broadband_512k.aspx

friendfire · 01-06-2005, 23:20

Quote:

Originally Posted by friendfire

Thats exactly where i get taken when i enter the postcode hehe its a mystery!!

Well after phoning NTL 3 times with same reponse i thought it was best to come and ask the experts