never a month withot problems!!!!!!!!!!!!!!

[Croker]

all 4 digiboxes are showing 'unsubscribed channels' on every channel

once again I am on the phone to them

I find out that I have been downgraded to the base back


the guy can give me no reason why this is so

I have been on direct debit since last year

and I now find out that I am still, still, still, still, still, still, still, still, still, still, being charged for the wrong level broadband that I have compalined about since last decemeber. The writing is on the wall methinks - the guy passed me through to 'Retention' and I was immediately cutoff

[Paul K]

This seems to be pointing to your account details being messed up somewhere, maybe one of the NTL people that post here can look into your account for you. Happily not all the people who work for NTL are rude and inept at their jobs

[STONEISLAND]

Originally Posted by Croker

all 4 digiboxes are showing 'unsubscribed channels' on every channel

once again I am on the phone to them

I find out that I have been downgraded to the base back


the guy can give me no reason why this is so

I have been on direct debit since last year

and I now find out that I am still, still, still, still, still, still, still, still, still, still, being charged for the wrong level broadband that I have compalined about since last decemeber. The writing is on the wall methinks - the guy passed me through to 'Retention' and I was immediately cutoff

Sky + is the way forward.

[Croker]

Originally Posted by skunk4u

Sky + is the way forward.

I think you may be right!!!

This has been going on since last december
I am about to become an ex-customer I think


edit: got through to retention. He said he could not explain why I had been downgraded "it may have been an error". Anyway, once again I have been told I am now on the correct tarriff and have been given a 'free month' evidently. What that means remainsto be seen.

I find dealing with ntl a bit like haggling for a dodgy rug on a Turkish market place stall