How long will it take to "Fix My Line"

DbzDP · 02-03-2005, 10:30

Few days ago my Internet Connection dropped at random, I rebooted everything and even tried changing my Web Cache Proxy, it still dropped for some reason.
I phoned NTL, yesterday and they said it could be my Router, so I got the latest Router Firmware, it seemed to have fixed my connection, but it didn't (The Techinical Support guy couldn't check my line because I had a Router), so today I connected to the MODEM to the PC, no Router, and I still got the same problem, this time I phoned them up with my Modem connected to my PC and they Techinical Woman on the other end did a test on my line and found out that there is a problem and they will fix it.

What I wanna know if how long will it take to fix it. I wasn't given a straight answer.

Neil · 02-03-2005, 10:45

Ring back & ask them?

DbzDP · 02-03-2005, 10:54

The answer I was giving was, "I have emailed the support, they will accelerate fixing it" Whenever that means.

Neil · 02-03-2005, 11:12

Ring them ask

A) What the actual problem is.

B) Who it is they have "emailed".

DbzDP · 02-03-2005, 11:14

The problem is something is wrong with my LINE. That is all I was told
I think she emailed the line fixing people or something I am not sure myself. I already phoned NTL enough to bring up a ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 bill.

Neil · 02-03-2005, 11:17

Is this Cable Broadband or ADSL from ntl?

What number did you ring to report the fault?

paulyoung666 · 02-03-2005, 11:18

Quote:

Originally Posted by DbzDP

The problem is something is wrong with my LINE. That is all I was told
I think she emailed the line fixing people or something I am not sure myself. I already phoned NTL enough to bring up a ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 bill.

just a small point , the calls to ntl c.s. are free from an ntl line

DbzDP · 02-03-2005, 11:32

I don't have a NTL Phone Line, I got BT.

I was going to say "I think the connection have stabilized now, I haven't been disconnected for a while now."
Damn then it dropped my connection so I had to reboot the modem again.lol
__________________

Quote:

Originally Posted by Neil

Is this Cable Broadband or ADSL from ntl?

What number did you ring to report the fault?

I phoned NTL Techinical support the number was 0845 650 0121
Yesterday I spend like 15mins in queue and today like 7mins. And add that with the talking etc, altogether thats like nearly 30mins I guess.
I phoned around the 4p per minute time as well.

Nevermind that is not ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£10 then. lol
I am thinking back to my Pay as your go days for some reason.lol

Neil · 02-03-2005, 11:39

I don't understand how you connect to the internet, sorry.

1) What part of the country are you in?

2) Does you internet come in via a cable modem or from your Digital TV Set Top Box?

3) How much does your internet from ntl cost?

Sorry, but I'm just

now.

DbzDP · 02-03-2005, 12:52

Quote:

Originally Posted by Neil

I don't understand how you connect to the internet, sorry.

1) What part of the country are you in?

I am in London

Quote:

Originally Posted by Neil

2) Does you internet come in via a cable modem or from your Digital TV Set Top Box?

It comes thru Cable Modem

Quote:

Originally Posted by Neil

3) How much does your internet from ntl cost?

I got the 1.5MBit connection

Also I just got the Broadband service nothing else.

[Edit] (Neil)-I've fixed your quotes.

Neil · 02-03-2005, 12:56

Ok, I follow you now.

AFAIC, telling you that they will email someone about your problem is not acceptable-did you get the name of this person?

Ring back, ask to speak to a Team Leader, explain that you unhappy with the response you were given & ask for a detailed explanation of what ntl are doing to fix the problem that you have contacted them about, on the broadband service that you are paying them for.

Make sure you get names of everyone you speak to-it's rule #1 for dealing with ntl.

DbzDP · 02-03-2005, 13:19

Quote:

Originally Posted by Neil

Ok, I follow you now.

AFAIC, telling you that they will email someone about your problem is not acceptable-did you get the name of this person?

Ring back, ask to speak to a Team Leader, explain that you unhappy with the response you were given & ask for a detailed explanation of what ntl are doing to fix the problem that you have contacted them about, on the broadband service that you are paying them for.

Make sure you get names of everyone you speak to-it's rule #1 for dealing with ntl.

I got an Reference Number so I wouldn't have to explain myself over and over and over etc. If it ain't getting solved by tommorrow I am phoning back.

nostra · 02-03-2005, 14:17

if you want to PM me the call reference number i can take a look to see if i can give you some more information of what the problem is and what is being done when i am in later

DbzDP · 02-03-2005, 14:26

number

Quote:

Originally Posted by nostra

if you want to PM me the call reference number i can take a look to see if i can give you some more information of what the problem is and what is being done when i am in later

PM sent

nostra · 02-03-2005, 14:28

thanks will let you know when i have some information

should be around 6pm ish