How long will it take to "Fix My Line"
 

Few days ago my Internet Connection dropped at random, I rebooted everything and even tried changing my Web Cache Proxy, it still dropped for some reason.
I phoned NTL, yesterday and they said it could be my Router, so I got the latest Router Firmware, it seemed to have fixed my connection, but it didn't (The Techinical Support guy couldn't check my line because I had a Router), so today I connected to the MODEM to the PC, no Router, and I still got the same problem, this time I phoned them up with my Modem connected to my PC and they Techinical Woman on the other end did a test on my line and found out that there is a problem and they will fix it.

What I wanna know if how long will it take to fix it. I wasn't given a straight answer.

Re: How long will it take to "Fix My Line"
 

Ring back & ask them?

Re: How long will it take to "Fix My Line"
 

The answer I was giving was, "I have emailed the support, they will accelerate fixing it" Whenever that means.

Re: How long will it take to "Fix My Line"
 

Ring them ask

A) What the actual problem is.

B) Who it is they have "emailed".

Re: How long will it take to "Fix My Line"
 

The problem is something is wrong with my LINE. That is all I was told
I think she emailed the line fixing people or something I am not sure myself. I already phoned NTL enough to bring up a £10 bill.

Re: How long will it take to "Fix My Line"
 

Is this Cable Broadband or ADSL from ntl?

What number did you ring to report the fault?

Re: How long will it take to "Fix My Line"
 

just a small point , the calls to ntl c.s. are free from an ntl line :)

Re: How long will it take to "Fix My Line"
 

I don't have a NTL Phone Line, I got BT.

I was going to say "I think the connection have stabilized now, I haven't been disconnected for a while now."
Damn then it dropped my connection so I had to reboot the modem again.lol
__________________

I phoned NTL Techinical support the number was 0845 650 0121
Yesterday I spend like 15mins in queue and today like 7mins. And add that with the talking etc, altogether thats like nearly 30mins I guess.
I phoned around the 4p per minute time as well.

Nevermind that is not £10 then. lol
I am thinking back to my Pay as your go days for some reason.lol

Re: How long will it take to "Fix My Line"
 

I don't understand how you connect to the internet, sorry.

1) What part of the country are you in?

2) Does you internet come in via a cable modem or from your Digital TV Set Top Box?

3) How much does your internet from ntl cost?

Sorry, but I'm just :confused: now.

Re: How long will it take to "Fix My Line"
 

I am in London

It comes thru Cable Modem

I got the 1.5MBit connection

Also I just got the Broadband service nothing else.

[Edit] (Neil)-I've fixed your quotes. :)

Re: How long will it take to "Fix My Line"
 

Ok, I follow you now.

AFAIC, telling you that they will email someone about your problem is not acceptable-did you get the name of this person?

Ring back, ask to speak to a Team Leader, explain that you unhappy with the response you were given & ask for a detailed explanation of what ntl are doing to fix the problem that you have contacted them about, on the broadband service that you are paying them for. :)

Make sure you get names of everyone you speak to-it's rule #1 for dealing with ntl. ;)

Re: How long will it take to "Fix My Line"
 

I got an Reference Number so I wouldn't have to explain myself over and over and over etc. If it ain't getting solved by tommorrow I am phoning back.

Re: How long will it take to "Fix My Line"
 

if you want to PM me the call reference number i can take a look to see if i can give you some more information of what the problem is and what is being done when i am in later

Re: How long will it take to "Fix My Line"
 

number PM sent

Re: How long will it take to "Fix My Line"
 

thanks will let you know when i have some information :)

should be around 6pm ish