PC Freezing. ZA Pro V.5 ?

iadom · 06-07-2004, 18:18

For the past week or so my PC ( Win XP Home) has been freezing. It is a random occurrence, has happened about six times. I strongly suspect the latest Z Alarm Pro update to version 5. Looking on their forums would suggest large numbers of people are having problems and the only advice seems to be to uninstall and reinstall V4.5. I don't want to have to go through all my settings in ZA again, so I am putting this off for the moment.

The mouse freezes and no keystrokes work, even Cont+Alt+Del has no effect.
I have to press the reset button to clear, it reboots perfectly without any warning that it has been shut down incorrectly, however on 3 out of the 6 times after pressing reset the GUI for Z Alarm is open on the desktop, even though it was not in use before the lock up.

All AV/Adware/Spyware scans are clean.

I have attached a screen grab of Task Manager and also a Hijackthis logfile.

Can anyone see anything that may be causing this other than Z Alarm Pro V.5?

Logfile of HijackThis v1.97.2
Scan saved at 17:56:53, on 06/07/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Creative\ShareDLL\CtNotify.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\WINDOWS\essspk.exe
C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe
C:\PROGRA~1\COMMAN~1\COMMAN~1\dvprpt.exe
C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
C:\Security\ZoneAlarm\zlclient.exe
C:\Program Files\Creative\ShareDLL\MediaDet.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
C:\Security\VisualZone\VisualZone.exe
C:\Program Files\Command Software\Command AntiVirus\avinitnt.exe
C:\WINDOWS\System32\CTSVCCDA.EXE
C:\Program Files\Common Files\Command Software\dvpapi.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\SUPERVOC\PROGRAM\PICPMON.EXE
C:\Program Files\Command Software\Command AntiVirus\schscnt.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Security\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1;http://localhost
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHelper.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe
O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [EssSpkPhone] essspk.exe
O4 - HKLM\..\Run: [CSAV_CheckViruses] C:\PROGRA~1\COMMAN~1\COMMAN~1\vchk.exe
O4 - HKLM\..\Run: [untray] C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe
O4 - HKLM\..\Run: [dvprpt] C:\PROGRA~1\COMMAN~1\COMMAN~1\dvprpt.exe
O4 - HKLM\..\Run: [avtray] C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
O4 - Global Startup: VisualZone.lnk = C:\Security\VisualZone\VisualZone.exe
O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Security\ZoneAlarm\zapro.exe
O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM
O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM
O9 - Extra button: Trace (HKLM)
O9 - Extra 'Tools' menuitem: VisualRoute Trace (HKLM)
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell (HKLM)
O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM)
O9 - Extra button: Messenger (HKLM)
O9 - Extra 'Tools' menuitem: Messenger (HKLM)
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...ctor/swdir.cab
O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.co...veX/winrep.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productu...ntent/opuc.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...595.0737268519
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub...sh/swflash.cab

Ramrod · 06-07-2004, 18:21

Could it just be a hot cpu issue?

Paul K · 06-07-2004, 18:34

Can you not export your ZA settings to a file and then reload them when you have finished your clean install? Haven't run ZA for a while

iadom · 06-07-2004, 18:36

Quote:

Originally Posted by Ramrod

Could it just be a hot cpu issue?

Doubt it, it did it once just after a cold boot up before I had even touched the PC.

iadom · 06-07-2004, 18:37

Quote:

Originally Posted by Paul

Can you not export your ZA settings to a file and then reload them when you have finished your clean install? Haven't run ZA for a while

Not to sure, there are several files in the "Internet Logs" folder but I don't think there is a dedicated "save settings" in ZA Pro. wil have a look though.

Edit, there is a back up settings and save to XML file facility, will give that a go if no one finds anything amiss with my Hijackthis file.