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PC Freezing. ZA Pro V.5 ?
1 Attachment(s)
For the past week or so my PC ( Win XP Home) has been freezing. It is a random occurrence, has happened about six times. I strongly suspect the latest Z Alarm Pro update to version 5. Looking on their forums would suggest large numbers of people are having problems and the only advice seems to be to uninstall and reinstall V4.5. I don't want to have to go through all my settings in ZA again, so I am putting this off for the moment.
The mouse freezes and no keystrokes work, even Cont+Alt+Del has no effect. I have to press the reset button to clear, it reboots perfectly without any warning that it has been shut down incorrectly, however on 3 out of the 6 times after pressing reset the GUI for Z Alarm is open on the desktop, even though it was not in use before the lock up. All AV/Adware/Spyware scans are clean. I have attached a screen grab of Task Manager and also a Hijackthis logfile. Can anyone see anything that may be causing this other than Z Alarm Pro V.5? Logfile of HijackThis v1.97.2 Scan saved at 17:56:53, on 06/07/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Creative\ShareDLL\CtNotify.exe C:\PROGRA~1\PESTPA~1\PPMemCheck.exe C:\PROGRA~1\PESTPA~1\CookiePatrol.exe C:\PROGRA~1\PESTPA~1\PPControl.exe C:\WINDOWS\essspk.exe C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe C:\PROGRA~1\COMMAN~1\COMMAN~1\dvprpt.exe C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe C:\Program Files\QuickTime\qttask.exe C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe C:\Security\ZoneAlarm\zlclient.exe C:\Program Files\Creative\ShareDLL\MediaDet.exe C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe C:\Program Files\Microsoft Office\Office\FINDFAST.EXE C:\Security\VisualZone\VisualZone.exe C:\Program Files\Command Software\Command AntiVirus\avinitnt.exe C:\WINDOWS\System32\CTSVCCDA.EXE C:\Program Files\Common Files\Command Software\dvpapi.exe C:\WINDOWS\System32\nvsvc32.exe C:\SUPERVOC\PROGRAM\PICPMON.EXE C:\Program Files\Command Software\Command AntiVirus\schscnt.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\Security\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1;http://localhost R3 - Default URLSearchHook is missing O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1.1\SDHelper.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [Disc Detector] C:\Program Files\Creative\ShareDLL\CtNotify.exe O4 - HKLM\..\Run: [PPMemCheck] c:\PROGRA~1\PESTPA~1\PPMemCheck.exe O4 - HKLM\..\Run: [CookiePatrol] c:\PROGRA~1\PESTPA~1\CookiePatrol.exe O4 - HKLM\..\Run: [PestPatrol Control Center] c:\PROGRA~1\PESTPA~1\PPControl.exe O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [EssSpkPhone] essspk.exe O4 - HKLM\..\Run: [CSAV_CheckViruses] C:\PROGRA~1\COMMAN~1\COMMAN~1\vchk.exe O4 - HKLM\..\Run: [untray] C:\PROGRA~1\COMMAN~1\COMMAN~1\untray.exe O4 - HKLM\..\Run: [dvprpt] C:\PROGRA~1\COMMAN~1\COMMAN~1\dvprpt.exe O4 - HKLM\..\Run: [avtray] C:\PROGRA~1\COMMAN~1\COMMAN~1\avtray.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_04\bin\jusched.exe O4 - Global Startup: hpoddt01.exe.lnk = ? O4 - Global Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE O4 - Global Startup: VisualZone.lnk = C:\Security\VisualZone\VisualZone.exe O4 - Global Startup: ZoneAlarm Pro.lnk = C:\Security\ZoneAlarm\zapro.exe O8 - Extra context menu item: &ieSpell Options - res://C:\Program Files\ieSpell\iespell.dll/SPELLOPTION.HTM O8 - Extra context menu item: Check &Spelling - res://C:\Program Files\ieSpell\iespell.dll/SPELLCHECK.HTM O9 - Extra button: Trace (HKLM) O9 - Extra 'Tools' menuitem: VisualRoute Trace (HKLM) O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM) O9 - Extra button: ieSpell (HKLM) O9 - Extra 'Tools' menuitem: ieSpell (HKLM) O9 - Extra 'Tools' menuitem: ieSpell Options (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Object) - http://www.apple.com/qtactivex/qtplugin.cab O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (sys Class) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB O16 - DPF: {11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/s...ctor/swdir.cab O16 - DPF: {2359626E-7524-4F87-B04E-22CD38A0C88C} (ICSScannerLight Class) - http://download.zonelabs.com/bin/free/cm/ICSCM.cab O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/S...in/AvSniff.cab O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/...eInstaller.exe O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse.one.microsoft.co...veX/winrep.cab O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productu...ntent/opuc.cab O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.co...595.0737268519 O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/S.../bin/cabsa.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload.macromedia.com/pub...sh/swflash.cab |
Re: PC Freezing. ZA Pro V.5 ?
Could it just be a hot cpu issue?
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Re: PC Freezing. ZA Pro V.5 ?
Can you not export your ZA settings to a file and then reload them when you have finished your clean install? Haven't run ZA for a while :(
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Re: PC Freezing. ZA Pro V.5 ?
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Re: PC Freezing. ZA Pro V.5 ?
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Edit, there is a back up settings and save to XML file facility, will give that a go if no one finds anything amiss with my Hijackthis file. |
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