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I have my laptop connected to th modem directly, when I try to upgrade on line it says not able to get modem information (no sms details). Could any one please try to explain this?
i assume you are able to use it ok at the speed you are now , it sounds as though it cannot find your mac address , ntl problem i would say , you dont need to ring t.s. to upgrade so if you ring c.s. then they will be able to do it for you , and the call will be free
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