Upgrading online
 

I have my laptop connected to th modem directly, when I try to upgrade on line it says not able to get modem information (no sms details). Could any one please try to explain this?

Re: Upgrading online
 

i assume you are able to use it ok at the speed you are now , it sounds as though it cannot find your mac address , ntl problem i would say , you dont need to ring t.s. to upgrade so if you ring c.s. then they will be able to do it for you , and the call will be free :)

Re: Upgrading online
 

Are you in ex-cwc area or original ntl?

Re: Upgrading online
 

NTL (was comtel), I think I will ahve to call csto upgrade tomorrow everything else works fine. :erm:

Re: Upgrading online
 

If you have a proxy server specified in internet options, remove it and then try upgrading online again.

MB