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Virgin Media V6 - Powered by TiVo(new STB)
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Old 06-12-2016, 13:38   #1936
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by KathG View Post
I have not received a confirmation email yet and it was 10.30 this morning when I placed the order, but online at My Virgin Media account I clicked my orders and it is confirmed there.

Re the price, my package also went up 5.00, but I think that is because we had a no charge on our V+ box which is now going.
Cheers
Kath
Same here Kath. I've not received an email, but it its there on My Orders.

Just as I posted that my email confirmation came through lol
Definitely 64.94 for both

Last edited by Ultimate.Conj; 06-12-2016 at 13:47.
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Old 06-12-2016, 13:41   #1937
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Re: Virgin Media V6 - Powered by TiVo(new STB)

What's the best way to contact people? Chat or phone?

Just to confirm my package shouldn't go up if I'm swapping a TiVo for a v6?

It's just the 49 quid installation and 14 activation ?
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Old 06-12-2016, 13:49   #1938
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Re: Virgin Media V6 - Powered by TiVo(new STB)

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Originally Posted by vincerooney View Post
What's the best way to contact people? Chat or phone?

Just to confirm my package shouldn't go up if I'm swapping a TiVo for a v6?

It's just the 49 quid installation and 14 activation ?
I contacted them through the online chat as I'm at work lol


If you're swapping the Tivo for V6, it shouldn't go up, but looks like it might do by a fiver.
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Old 06-12-2016, 13:50   #1939
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Re: Virgin Media V6 - Powered by TiVo(new STB)

I'm a little disappointed that not more customers have been contacted by Virgin Media offering the upgrade. I registered this households interest fairly early on and I'm not saying that makes us "entitled" to get a V6, just that it would be nice if VM acknowledged more customers loyalty especially as there are a lot of us that pay 135-140+ per month.
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Old 06-12-2016, 13:52   #1940
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by vincerooney View Post
What's the best way to contact people? Chat or phone?

Just to confirm my package shouldn't go up if I'm swapping a TiVo for a v6?

It's just the 49 quid installation and 14 activation ?
This is from my confirmation email

One-off charges & credits

Activation Fee 14.99
Manned Installation Credit 40.00CR
Manned Installation Charge 40.00
V6 Box Activation Credit 50.00CR
V6 Box Activation Fee 99.95
One-off charges & credits total 64.94

Other fees, charges & credits total* 64.94

---------- Post added at 13:52 ---------- Previous post was at 13:50 ----------

Quote:
Originally Posted by adzzzbatch View Post
I'm a little disappointed that not more customers have been contacted by Virgin Media offering the upgrade. I registered this households interest fairly early on and I'm not saying that makes us "entitled" to get a V6, just that it would be nice if VM acknowledged more customers loyalty especially as there are a lot of us that pay 135-140+ per month.
I was paying nearly 140 a month mate, I had a word with them using the online chat service and they changed me to the VIP Package from the old top tier package and it went down to 108 a month.

Now I've added Caller ID and couple of V6s, its back up to 122 lol
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Old 06-12-2016, 13:52   #1941
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by Ultimate.Conj View Post
This is from my confirmation email

One-off charges & credits

Activation Fee 14.99
Manned Installation Credit 40.00CR
Manned Installation Charge 40.00
V6 Box Activation Credit 50.00CR
V6 Box Activation Fee 99.95
One-off charges & credits total 64.94

Other fees, charges & credits total* 64.94
Manned installation charge? Ahh can I do it for free?
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Old 06-12-2016, 14:00   #1942
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Re: Virgin Media V6 - Powered by TiVo(new STB)

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Originally Posted by vincerooney View Post
Manned installation charge? Ahh can I do it for free?
I'm not sure mate, they didn't give me the option.

It can't be that difficult to set up.
I will be moving some boxes around the house, but they going to placed where the VHD boxes are at the moment. This will mean the guy doesn't have to mess around drilling holes or sorting out cable because it's already there :-)

I told VM I didn't want the VHD boxes anymore and should I return them to the engineer. The answer I got was no, just bin them lol
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Old 06-12-2016, 14:01   #1943
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Everyone currently gets a 'free' manned install as Quickstart is not currently available for V6.

So you will only be charged the 14.99 order activation fee plus the appropriate V6 activation fee for your V6 and package choices.

Once Quickstart is available for V6 and it's offered, if you choose a manned install instead then you'll be charged an additional 40.
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Old 06-12-2016, 14:05   #1944
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by Ultimate.Conj View Post
Same here Kath. I've not received an email, but it its there on My Orders.

Just as I posted that my email confirmation came through lol
Definitely 64.94 for both


Nice one fingers crossed all goes to plan and we get 2 x now
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Old 06-12-2016, 14:07   #1945
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Re: Virgin Media V6 - Powered by TiVo(new STB)

I think i'll wait until the next price rise in a few months that triggers us being able to cancel. It'll probably be free by then.
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Old 06-12-2016, 14:13   #1946
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Re: Virgin Media V6 - Powered by TiVo(new STB)

i rang Virgin this morning to get a V6 bos they said i can get one in Jan 2017 but would have to pay 64 they told me retentions would offer the same price so they been instructed so no need to ring them they said
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Old 06-12-2016, 14:16   #1947
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by markliffen@googl View Post
Nice one fingers crossed all goes to plan and we get 2 x now
The more I look at the price, the more i'm doubting it is two lol

1 x V6 @ 49.95 (top tier)
1 x Activate Fee @ 14.99

Totals 64.94....maybe I'm getting paranoid now lol
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Old 06-12-2016, 14:19   #1948
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Looking at your post above, it does only look like one to me.

It would be 99.90 for the V6 fees if you'd been charged 2 x 49.95 before any discounts or credits.
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Old 06-12-2016, 14:20   #1949
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by BenMcr View Post
Looking at your post above, it does only look like one to me.

It would be 99.90 for the V6 fees if you'd been charged 2 x 49.95 before any discounts or credits.
That's what I'm thinking, I might get in contact to confirm. At least then I know what's going on lol
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Old 06-12-2016, 14:24   #1950
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Re: Virgin Media V6 - Powered by TiVo(new STB)

Quote:
Originally Posted by Ultimate.Conj View Post
This is from my confirmation email

One-off charges & credits

Activation Fee 14.99
Manned Installation Credit 40.00CR
Manned Installation Charge 40.00
V6 Box Activation Credit 50.00CR
V6 Box Activation Fee 99.95
One-off charges & credits total 64.94

Other fees, charges & credits total* 64.94

---------- Post added at 13:52 ---------- Previous post was at 13:50 ----------

That's all the same as mine just hoping that it isn't a mistake and only one v6 on there but guess we will soon see



I was paying nearly 140 a month mate, I had a word with them using the online chat service and they changed me to the VIP Package from the old top tier package and it went down to 108 a month.

Now I've added Caller ID and couple of V6s, its back up to 122 lol


---------- Post added at 14:23 ---------- Previous post was at 14:21 ----------

Quote:
Originally Posted by Ultimate.Conj View Post
The more I look at the price, the more i'm doubting it is two lol

1 x V6 @ 49.95 (top tier)
1 x Activate Fee @ 14.99

Totals 64.94....maybe I'm getting paranoid now lol
I'm thinking the same m8 but I've called loads of times and been told it's 2x boxes by all. So not sure what else I can do ?

---------- Post added at 14:24 ---------- Previous post was at 14:23 ----------

Quote:
Originally Posted by Ultimate.Conj View Post
That's what I'm thinking, I might get in contact to confirm. At least then I know what's going on lol
Let me know what's said please
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