General : Internet down

[livelysprite]

Originally Posted by cupcakes aka dd

So my internet problem was they had sent me a new modem which when unboxed was broken. They then deactivated my old superhub and activated the broken hub leaving me in no man’s land. I now have to wait 3-5 days without Internet for a replacement modem. The motto of the story is please don’t activate new equipment without my thumbs up as it’s cause no end of problems.

Broken, have you tried the PSU from the previous hub?

[Gavin-D]

An official statement from Virgin Media

What has happened?

Due to a technical issue, Virgin Media email services were disrupted for most of the day on 19 June. We want to sincerely apologise for the frustration and inconvenience this may have caused you.

While our teams have been able to fully restore most email services, work is still underway to completely resolve the issue for some accounts.

What does this mean for me?

You are now able to send and receive emails as you normally would. However, you will have noticed that any emails received on or before 19 June will not be appearing in your inbox, sent items or any other folders.

We want to reassure you that your emails and data are safe and secure; there is currently nothing to suggest your account has been compromised; and that all emails will be fully restored once the relevant system repair has been completed. Any emails sent to you on 19 June when this problem occurred, but not received, will also be delivered to your inbox once this issue has been fully fixed.

For any urgent emails you are waiting to receive, we suggest that you contact the original senders while we move all your backed up data to your mailbox.

What are you doing to fix this?

Our focus now is on working around the clock to ensure your emails are restored as quickly as possible. You do not need to take any further action and we will provide further updates as soon as we can. If you do need further assistance then our customer service teams are on hand to help wherever they can.

We appreciate your patience and understanding.

[joglynne]

Originally Posted by SnoopZ

Working here now.

Is it possible to get virgin email bills sent to an alternative email as that's the only reason I need my ntlworld as everything got migrated donkeys years ago?

All I did was chose my Account details in "My Virgin Media" and changed the email address that I wanted to use in the "Contact Details" area.

[Gavin-D]

Originally Posted by SnoopZ

Thank You very helpful, I've set it up but doesn't seem to forward yet unless it's just slow.

Might be Gmail blocking the forward, not got time to figure away around that.

In Gmail click the cog wheel top right, go to see all settings, select the forwarding and POP/IMAP tab, ensure POP and IMAP are both enabled

Just a side note once set up and enabled it will not forward old emails only new ones will be sent, and it would be best to check gmails spam folders just incase

[cupcakes aka dd]

Originally Posted by livelysprite

Broken, have you tried the PSU from the previous hub?

The inner workings of the hub were loose inside. Bits rattling around.

[SnoopZ]

Originally Posted by Gavin-D

In Gmail click the cog wheel top right, go to see all settings, select the forwarding and POP/IMAP tab, ensure POP and IMAP are both enabled

Just a side note once set up and enabled it will not forward old emails only new ones will be sent, and it would be best to check gmails spam folders just incase

It did eventually forward but took hours, atleast it works.

---------- Post added at 18:47 ---------- Previous post was at 18:45 ----------

Originally Posted by joglynne

All I did was chose my Account details in "My Virgin Media" and changed the email address that I wanted to use in the "Contact Details" area.

This sounds like a good alternative.

[Mr K]

Originally Posted by Gavin-D

An official statement from Virgin Media

They never actually say what the 'technical issue' was with these outages, and how they rectified it, and how they will prevent it from happening again.

Either they think we're to dim to understand, or they have some vulnerability they don't want the world to know about, or they don't know and just switched something off and on again as is traditional !

[iadom]

In all fairness this is the only major email outage I have suffered in over 20 years.

[cupcakes aka dd]

Quick question my hub3 is coming today. My old hub was just in modem mode to my asus. When I put the hub3 in modem mode I won’t need to do anything to my asus router will I. It should just take the feed and business as usual?

[Gavin-D]

The estimated fix time for the email issues has gone back to 1pm on Friday

[SnoopZ]

Originally Posted by cupcakes aka dd

Quick question my hub3 is coming today. My old hub was just in modem mode to my asus. When I put the hub3 in modem mode I won’t need to do anything to my asus router will I. It should just take the feed and business as usual?

I can't really answer your question but I'm just surprised they're sending you such an old modem as we're on hub4 and 5 now.

[Gavin-D]

Virgin Media's email service has gone down again after overnight maintenance

https://www.datacenterdynamics.com/e...ain-for-users/

[heero_yuy]

Originally Posted by Gavin-D

Virgin Media's email service has gone down again after overnight maintenance

https://www.datacenterdynamics.com/e...ain-for-users/

Off for about 6 hours. All flavours just timed out.

Different to the previous outage where the servers were accessible but wouldn't authenticate user and password.

[daveeb]

I think / hope it's to do with attempting to restore the lost historic emails for a "small group" of users which have been lost since 19th june. There's a huge thread about it over on the VM community forum https://community.virginmedia.com/t5...45262/page/170

[cupcakes aka dd]

Working now but slow.