Abysmal "customer support" - Page 2

rossdagley · 30-09-2008, 08:45

Quote:

Originally Posted by WHISTLED

Churn has never been better actually. Even Non pay is pretty good unlike the market model.

As if a whole department including hundreds of normal Customer Care that are cross trained were all signed out.

Obviously a fault and by the sounds of it the IVR was trying to connect you to an individual extension not a hunt group. They took plenty of calls.

I didn't think VM had faults? There's never been one when I've phoned up to say the service isn't working - it's all fibre optic you know!

WHISTLED · 30-09-2008, 08:59

Im surprised you could even dial the right number based on yoru current ramblings

Sirius · 30-09-2008, 09:30

Quote:

Originally Posted by rossdagley

I didn't think VM had faults? There's never been one when I've phoned up to say the service isn't working - it's all fibre optic you know!

Instead of ranting, Put your message across in a grown up adult way. At the moment you sound like a ranting chip on the shoulder and if i was working for them i would not want to help you if i was going to be spoken to in that fashion.

30-09-2008, 10:27

Quote:

Originally Posted by Sirius

Instead of ranting, Put your message across in a grown up adult way. At the moment you sound like a ranting chip on the shoulder and if i was working for them i would not want to help you if i was going to be spoken to in that fashion.

It's good to rant. Go ahead rossdagley let it all out!