Originally Posted by rossdagley (Post 34644499)

I think just figured out VM's master-plan method of keeping subscribers:

Phoned 150:

12:30 - navigate phone menu to "thinking of leaving" to get automated "the person you are calling is not signed in"

Sounds like an issue with their phone system.

13:15 - navigate phone menu to "changes to package" - woman answers who asks for the landline number - I tell her I can't remember it (honestly cant!) as never use it, she sighs and hangs up.

You never give out your home phone number or write it in when filling in forms?

13:20 - navigate phone menu to "thinking of leaving" again - same message.

So it would appear VM's customer retention plan is to simply cut-off anyone calling to cancel services.

Another nail in the VM coffin for me. Good riddance to bad rubbish. Looks like I'll have to write to you - I'm tempted to send the letter recorded delivery, but wonder whether there'll actually be anyone in the office to bother signing for the letter.... :rolleyes:

Originally Posted by darthlinux (Post 34644504)

Wow I wonder why I have to speak to customer and save them if this is the plan VM are taking

Originally Posted by fireman328 (Post 34644512)

I usually do not put my telephone number on any forms or requests for my number as I found it attracted cold callers shortly afterwards.

Originally Posted by rossdagley (Post 34644510)

Clearly you dont - try answering the phone ;)

Originally Posted by rossdagley (Post 34644499)

I think just figured out VM's master-plan method of keeping subscribers:

Originally Posted by darthlinux (Post 34644582)

What you also have to realise is that most customer choose the wrong option just so they can through to someone

Originally Posted by Gary L (Post 34644572)

What you're not realising is that they are too busy with people cancelling, and that is why you can't get through.
I've just heard on the news about a convoy going down the motorway. sounds like the extra staff are on their way! :D

Originally Posted by rossdagley (Post 34644604)

I tried disconnections - no one manning the phones there (presumably - "not signed in" was the automated message).

I tried changes to packages (as technically leaving is a fundimental change to the package) - got the hang up from the girl who didn't want to help.

Perhaps give me a direct dial number for you and i'll comment first hand on your excellent customer service - until then, I can only comment on the service I've received from the other members of VM's team - crud service, crud customer "care" and lies from the very top to the bottom feeding poor souls who answer the phone and are paid a princly sum for passing on the BS the marketing department dreams up.

I'm still waiting for my fibre optic broadband connection. And when it arrives, I'll be expecting an unrestricted service too. Oh don't even get me started on the lies VM keep rolling out.

I may turn more than a little blue if I hold my breath though, I suspect... :rolleyes:

---------- Post added at 18:35 ---------- Previous post was at 18:34 ----------



I thought that was rats leaving the ever sinking ship of VM?