£50 to disconect

[Paul K]

http://www.cableforum.co.uk/board/684539-post7.html

---------- Post added at 21:08 ---------- Previous post was at 21:04 ----------

Oh and I take it you have checked your PC for virus, trojan, spyware etc problems? What is your current software and hardware setup?

[Spitfire12]

Try This

http://homepage.ntlworld.com/paul.ma...?1158066112335

Thats a Speed Test...

Post Your Modem Config

http://192.168.100.1/

username - root
pw - root

[AndyCambs]

Terms and conditions of non-cabled broadband
http://www.virgin.net/terms/broadband_tc.html

1. Cancellation charge:
   Virgin Media reserves the right to charge you a cancellation fee of £50.00 (fifty pounds) if you cancel your Broadband Service within 12 months of the date your Broadband Service was activated. Customers who are moving home will be exempt from this cancellation charge, provided that the Service is retained at the customer's new address.

Originally Posted by Spitfire12

Try This

http://homepage.ntlworld.com/paul.ma...?1158066112335

Thats a Speed Test...

Post Your Modem Config

http://192.168.100.1/

username - root
pw - root

The OP is on ADSL not CABLE so that ip will not work.

[NTLVictim]

Whoa..the quote says"if you cancel your Broadband Service", but the lead in sentence says; "Terms and conditions of dialup"

Broadband?

Dialup?

[Simmo2001]

1st 512K took 11673 ms = 43.9 KB/sec, approx 362 Kbps, 0.35 Mbps
2nd 512K took 18516 ms = 27.7 KB/sec, approx 228 Kbps, 0.22 Mbps
3rd 512K took 15657 ms = 32.7 KB/sec, approx 269 Kbps, 0.26 Mbps
4th 512K took 7407 ms = 69.1 KB/sec, approx 569 Kbps, 0.56 Mbps

Overall Average Speed = approx 357 Kbps, 0.35 Mbps

---------- Post added at 22:58 ---------- Previous post was at 22:56 ----------

i have never once experienced download speeds like that from anywhere!!

Originally Posted by NTLVictim

Whoa..the quote says"if you cancel your Broadband Service", but the lead in sentence says; "Terms and conditions of dialup"

Broadband?

Dialup?

Try reading para 3
""Broadband Back-Up Service" means our metered Internet access service, provided in conjunction with the Broadband Service which you may use to access your Virgin Media account when away from home. This is an optional feature and is charged on a pence per minute basis using a dial-up number. For the avoidance of doubt, using the Broadband Back-Up Service does not constitute changing your package to the PAYG service."

[Simmo2001]

my computer has no trojans or viruses on, its checked every other time im online, every 2 days say! and im thinking about getting a new modem to see if that will help with my ping problems.....do you think a new modem might do it as im using the free one from virgin?

---------- Post added at 23:06 ---------- Previous post was at 23:03 ----------
1st 512K took 10812 ms = 47.4 KB/sec, approx 391 Kbps, 0.38 Mbps
2nd 512K took 12141 ms = 42.2 KB/sec, approx 348 Kbps, 0.34 Mbps
3rd 512K took 12375 ms = 41.4 KB/sec, approx 341 Kbps, 0.33 Mbps
4th 512K took 7562 ms = 67.7 KB/sec, approx 558 Kbps, 0.54 Mbps

Overall Average Speed = approx 410 Kbps, 0.4 Mbps

[Nevermind1994]

Something is definitely up with your connection, can you do a few tests to try and narrow this down..... (these are both american servers...)

Go to command prompt then;
"Ping 208.100.14.229"
and
"tracert 208.100.14.229"

You can select all and copy from cmd to post your results.

Once you have done this i suggest loading up windows in "safemode with networking", (F8 on startup) . Repeat these tests and post both results.

[Simmo2001]

C:\Documents and Settings\Kim>ping 208.100.14.229

Pinging 208.100.14.229 with 32 bytes of data:

Reply from 208.100.14.229: bytes=32 time=151ms TTL=116
Reply from 208.100.14.229: bytes=32 time=150ms TTL=116
Reply from 208.100.14.229: bytes=32 time=151ms TTL=116
Reply from 208.100.14.229: bytes=32 time=164ms TTL=116

Ping statistics for 208.100.14.229:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 150ms, Maximum = 164ms, Average = 154ms

Tracing route to 229.208-100-14.nozonenet.com [208.100.14.229]
over a maximum of 30 hops:

1 48 ms 46 ms 48 ms winn-bam-1.inet.ntl.com [194.145.148.190]
2 47 ms 48 ms 48 ms winn-t3core-1a-ge-112-0.inet.ntl.com [62.253.121
.41]
3 47 ms 48 ms 48 ms win-bb-a-so-130-0.inet.ntl.com [62.253.184.113]
4 47 ms 46 ms 48 ms win-bb-b-ge-000-0.inet.ntl.com [213.105.172.162]
5 49 ms 48 ms 50 ms po9-0-0.brsbb1.bristol.opentransit.net [193.251.
254.161]
6 94 ms 54 ms 54 ms so-5-2-0-0.loncr5.london.opentransit.net [193.25
1.243.37]
7 67 ms 64 ms 66 ms pos0-14-5-0.pastr1.paris.opentransit.net [193.25
1.242.114]
8 59 ms 58 ms 58 ms bcr2-so-6-0-0.Parisprx.savvis.net [208.175.185.1
77]
9 59 ms 73 ms 58 ms bcs1-so-2-1-0.parisprx.savvis.net [204.70.193.13
4]
10 61 ms 62 ms 60 ms bcs2-so-0-0-0.londonlnx.savvis.net [204.70.192.1
30]
11 86 ms 60 ms 60 ms bcs1-as0-0.londonlnx.savvis.net [204.70.193.201]

12 131 ms 128 ms 130 ms bcs2-so-0-0-0.newyork.savvis.net [204.70.192.121
13 149 ms 152 ms 130 ms bcs1-so-6-0-0.newyork.savvis.net [204.70.192.37]
14 153 ms 152 ms 152 ms dcr2-so-3-0-0.chicago.savvis.net [204.70.192.101
]
15 152 ms 152 ms 152 ms ber2-pos-7-0-0.Chicago.savvis.net [208.175.10.25
4]
16 155 ms 154 ms 154 ms ber2-vlan-242.chicagoequinix.savvis.net [204.70.
196.26]
17 289 ms 154 ms 152 ms 208.174.225.202
18 150 ms 152 ms 152 ms 229.208-100-14.nozonenet.com [208.100.14.229]

Trace complete.

bearing in mind i have just done this at 9am in the morning and i never have any problems at all get 150-200 ping in us servers and 50-100 in eu....but soon as 6pm comes all hell breaks loose!

[Spitfire12]

have u Read

http://www.cableforum.co.uk/board/12...ewsgroups.html

Maybe This Could be it

[King Of Fools]

The broadband virgin.net service has always had the following term:

Originally Posted by virgin.net

Will I be charged if I want to cancel?
When you join Virgin Media, you won't have to sign a 12 month contract or pay an activation or set-up fee. However, if you wish to leave our broadband service, you'll need to give us 30 days notice. Please note that we reserve the right to apply a £50 cancellation charge if your service is cancelled within 12 months of activation. Unfortunately, this charge is necessary due to the cost of activating your broadband service.

It is still on http://www.virginmedia.com/

[utt]

Its probably due to the fact that you didn't pay a connection fee. If you cancel within 12 months I believe this is then payable

[Shaun]

If the service isn't upto scratch write to them stating this and ask them for a MAC. You should get it within 5 days. Also state that becasue the service isn't fit for it's purpose you will not be paying any admin/cancelation fees.

I'm 99% sure they have to give you a MAC now even if they want you to pay an admin fee any you haven't.

The provider cannot withhold a MAC for the purposes of debt collection, or for contractual reasons

http://www.thinkbroadband.com/news/2...-february.html

This way at least you can get your BB moved then fight them over the £50

If they want to chase you for it then explain to them that thet are not entitled to it as the service didn't work properly.

This site give you good info:

http://www.dti.gov.uk/consumers/fact...page24702.html

Also if you're not getting anywhere with them ring their arbitrators (the info in on their site somewhere) and get them to take the case on.

---------- Post added at 12:19 ---------- Previous post was at 12:18 ----------

Originally Posted by utt

Its probably due to the fact that you didn't pay a connection fee. If you cancel within 12 months I believe this is then payable

You're not forced to pay anything like that if the service is rubbish - and for £50 I'd like to see them take it to court.