Good or bad - Page 3

Nemesis · 05-11-2003, 08:52

Quote:

Originally Posted by Undisputedtruth

Censorship plays a role on these forums. Those who post negative remarks at NTL often have their lives made difficult on these forums. Things are so bad you can't even mention certain words.

At the moment, the new customers are probably taking advantage of NTL special offers - well who would turn down free services. A year ago, the net loss of customers leaving NTL was reduced which meant NTL were gaining new customers. After 12 months of rubbish customer services they have voted with their feet at the end of their 12 months contract. I expect the number of customers leaving NTL to increase, unless of course ntl are willing to bribe them with more special offers.

With the threads such as "new focus for .co.uk." and the RFC for the ntli.info site, I would have to disagee UDT. I would welcome genuine problems that people are experiencing with NTL, at least that way .co.uk would know to what extent the problems were, and would attract more interest from NTL CLT's. I don't honestly believe that there is censorship on this site, beyond the normal swearing, individual bashing etc. If you have some grievances, please post, and I see that you have with the telephone situation ... I would be interested as to how this gets resolved.

grum1978 · 05-11-2003, 09:12

Quote:

Originally Posted by trebor

with a statement like that you must be an ntl manager with a press release in your hand.

assuming I am right, what would you say NTL are building ? because it's not a good reliable service that the customers are happy with. if that is what NTL are trying to build, they are doing it all wrong.

Wrong on both counts I post here in my own time and i certainly don't quote any press realses. If i think somethings good i will say so and likewise if i think somethings bad i will say so!!

Something to build on ie when the company was going through chapter 11 i for one wasn't 100% sure it would come out the other end it has and is starting to produce good figures!

harmonyinfo · 05-11-2003, 09:17

Does NTL still have a debt that needs to be paid off? Or was that written off when it came out of chapter 11. If it still has a debt, how big is it and what timescales does it look like it will actually be a truly profitable company with no outstanding debts?

**Paul** · 05-11-2003, 09:26

Did I miss the answers to the censorship questions, the subject seems to have suddenly changed

harmonyinfo · 05-11-2003, 09:32

Quote:

Originally Posted by pem

Did I miss the answers to the censorship questions, the subject seems to have suddenly changed

Just returning to the original subject of this thread (well, almost) - NTL's Q3 results.

trebor · 05-11-2003, 16:58

Quote:

Originally Posted by grum1978

Wrong on both counts I post here in my own time and i certainly don't quote any press realses. If i think somethings good i will say so and likewise if i think somethings bad i will say so!!

Something to build on ie when the company was going through chapter 11 i for one wasn't 100% sure it would come out the other end it has and is starting to produce good figures!

ok I was wrong, but your posts still sound like NTL press releases, so do you write press releases for NTL ?

was I supposed to read something into your statement or is the best thing you can find to say about NTL is their figures are looking better.
to me that sounds just like NTL, make it look good on paper and bugger the customers.

I would say what they need to do as they are in the business of providing a service is to provide a better one than they currently do and that way retain more customers and therefore more revenue.

a good reliable wanted service is what they should be building not a good set of figures. it's the customers who will save the company in the long run not the share holders. customers want good service share holders want good figures so it looks like NTL have got it all wrong yet again.

grum1978 · 05-11-2003, 21:39

Quote:

Originally Posted by trebor

ok I was wrong, but your posts still sound like NTL press releases, so do you write press releases for NTL ?

was I supposed to read something into your statement or is the best thing you can find to say about NTL is their figures are looking better.
to me that sounds just like NTL, make it look good on paper and bugger the customers.

I would say what they need to do as they are in the business of providing a service is to provide a better one than they currently do and that way retain more customers and therefore more revenue.

a good reliable wanted service is what they should be building not a good set of figures. it's the customers who will save the company in the long run not the share holders. customers want good service share holders want good figures so it looks like NTL have got it all wrong yet again.

Is that my posts generally or just that one that sounds like a press release?

You can read into my posts whatever you want to as they are posts and not statements

In what ways is your service not good at the moment?

I think ntl needs good figures to be able to provide a better service, but I agree with you that it is a balance that they might not have just yet

harmonyinfo · 06-11-2003, 10:02

Quote:

Originally Posted by harmonyinfo

Does NTL still have a debt that needs to be paid off? Or was that written off when it came out of chapter 11. If it still has a debt, how big is it and what timescales does it look like it will actually be a truly profitable company with no outstanding debts?

Just found a page on the NTL site here that lists the current debt at $6.5Bn.

I know lots of companies (and countries) get big debts and it doesn't seem to matter. But if NTL are not making an actual operating profit (at least I didn't see one in the Q3 results), how are they ever going to pay off the debt? Or doesn't it matter as it is covered by company assets or something?

Jim

trebor · 06-11-2003, 10:17

Quote:

Originally Posted by grum1978

Is that my posts generally or just that one that sounds like a press release?

You can read into my posts whatever you want to as they are posts and not statements

In what ways is your service not good at the moment?

I think ntl needs good figures to be able to provide a better service, but I agree with you that it is a balance that they might not have just yet

that's the only post I have read of yours that reads like a press release.
well that's the thought I had when reading it

true I could read whatever I wanted into your posts, but then there would be no point in reading them or no point in you posting them, so I have to assume that at least parts of what you post is true or your opinion.

my current problems with NTL are I have not had a bill for 3 months and also my ntl webspace has stopped working.
and that is my point, NTL always seem to have a problem with some part of the service they try to provide to me and I feel sure I am not the only one with problems.
there company motto should be, if it's not one thing it's the other

and until they sort out their service in general they will always have poor customer retention figures. they could sign up all the customers they wanted and keep them if they only provided a service that people want and are happy with. nobody will stay and pay them if they are not getting what they want.