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Help! I notified NTL of my wish to disconnect my Cable TV service in February. Becuase I neglected to cancel my Direct Debit I overpaid by two months.
Despite numerous phone calls and false promises, I still have not received a refund (which Cutomer Services acknowledges is due to me). I notice that the only way to contact NTL is via their Customer Service number, and the operators will never connect me to a Supervisor/Manager. Anyone have any advice?
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
Re: Disconnection and refunds
Billj, to CableForum.
If you PM (click the "Send PM" button at the bottom left of this post) me your name, account number , address and contact phone number , I will refer this to one of our contacts within NTL.
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