Samsung 2110c Picture Problems

06-06-2006, 19:51

Hi everyone,
A couple of days ago, my stb was changed from the old Pace to the new Samsung one as I had upgraded my broadband, however, there seems to be a problem with the picture.
The Pace was a good set top box that I'd had for many years and it gave a bright, sharp crisp picture.
The picture with the new Samsung box isn't very good.
The image seems to have lost approx 30% brightness, the colours are dull and im not sure what is wrong ??
Also some of the channels are very pixelated.
Phoned NTL a number of times.
New signals were sent to the box, that din't help.
Reset the box didn't help.An engineer from NTL is coming out next week to see what can be done.
Incidently, I have a TV that has a built in freeview box, and when comparing the same image from the NTL box to the freeview, the difference in picture quality is very noticeable.
Any ideas ??
Any help would be much appreciated.
Thanks

Polo

sarahlouise45 · 06-06-2006, 23:00

Quote:

Originally Posted by polo

Hi everyone,
A couple of days ago, my stb was changed from the old Pace to the new Samsung one as I had upgraded my broadband, however, there seems to be a problem with the picture.
The Pace was a good set top box that I'd had for many years and it gave a bright, sharp crisp picture.
The picture with the new Samsung box isn't very good.
The image seems to have lost approx 30% brightness, the colours are dull and im not sure what is wrong ??
Also some of the channels are very pixelated.
Phoned NTL a number of times.
New signals were sent to the box, that din't help.
Reset the box didn't help.An engineer from NTL is coming out next week to see what can be done.
Incidently, I have a TV that has a built in freeview box, and when comparing the same image from the NTL box to the freeview, the difference in picture quality is very noticeable.
Any ideas ??
Any help would be much appreciated.
Thanks

Polo

In my opinion I would say there is a problem with the box itself. Maybe it isn't picking up the signal as strongly as it should be etc etc. Maybe give customer services a call tomorrow and see if they can send an engineer out to have a look? In the meantime, i'd make use of your freeview if you are watching any of those channels if it gives a clearer picture??? - Also see if you can get any compensation for not being able to view tv services properly??? Always worth a try! Good luck!

07-06-2006, 02:11

Thanks Sarah for your reply.
An engineer has already been booked for next week. I also think that its the box itself.
Will contact NTL for a refund for the days of lost viewing due to poor picture !!!!

mikey · 07-06-2006, 07:52

Hi,
Make sure the STB is connected directly to the TV. Also try changing the STB output from RGB to Composite, or the other way round.
Do you have a flat panel TV by any chance?

07-06-2006, 09:02

Hi Mikey, thanks for your reply.
I have a high end CRT. The difference between in built Freeview box and NTl definitely shows a big difference.
As I said previously, had the Pace box for many years, no problems ??
It seems that all the output signal is not showing up in the picture ??

bdav · 07-06-2006, 10:24

Do flat panels make a difference?

mikey · 09-06-2006, 08:39

Quote:

Originally Posted by bdav

Do flat panels make a difference?

In my opinion, flat panels do not give as good a picture as tube TV's.
I find the settings of the STB are more critical for flat panel TV's and they seem to work better with an RGB input and the STB set to 16:9. They will also magnify any digital pixellation on the original broadcast.

Your comments please!

Begize · 10-06-2006, 06:51

Quote:

Originally Posted by mikey

In my opinion, flat panels do not give as good a picture as tube TV's.
I find the settings of the STB are more critical for flat panel TV's and they seem to work better with an RGB input and the STB set to 16:9. They will also magnify any digital pixellation on the original broadcast.

Your comments please!

Agreed - my mate has a Sony Bravia 42" job and whilst it's a splendid TV which makes DVD's look amazing, normal TV is really pixellated and ugly to watch on it though his NTL box.

Stuff through the aerial looks fine though, it seems to be able to interpolate that better.

bdav · 11-06-2006, 07:35

Quote:

Originally Posted by Begize

Agreed - my mate has a Sony Bravia 42" job and whilst it's a splendid TV which makes DVD's look amazing, normal TV is really pixellated and ugly to watch on it though his NTL box.

Stuff through the aerial looks fine though, it seems to be able to interpolate that better.

Thats interesting...

My mothers had a Thomson Wysius Plasma for the past 4 years(ish). Its allways given a beautifull picture from the stb (was cable, now Sky+). My father has recently purchased a Samsung LCD of roughly the same size - and the picture sucks from his Sky box. Interestingly enough, when you go to the DNIe demo in the menu, it splits the pic, one half w/ DNIe, one w/o. Waaaay better without for the STB - But no way of turning it off.

SLM · 11-06-2006, 09:19

Quote:

Originally Posted by mikey

In my opinion, flat panels do not give as good a picture as tube TV's.
I find the settings of the STB are more critical for flat panel TV's and they seem to work better with an RGB input and the STB set to 16:9. They will also magnify any digital pixellation on the original broadcast.

Your comments please!

Try what he said it will help ten fold.

go to settings then visual settings and make sure you are getting a RGB signal. HTH

12-06-2006, 11:01

Hi thanks to everybody who replied to my post.
An NTL engineer has been and has said that the Cabling outside is old and needs replacing.
He said that I should then notice a difference in picture quality.
As I said previously, it seems that some of the signal is being lost somewhere !!!.

23-06-2006, 11:46

Hi everyone.
After the cable re-pull, was still not happy with the picture.
The picture kept on freezing and the overall brightness did not improve.
Phoned NTL who arranged for an engineer to visit today.
The engineer has been and was very helpful. Brilliant infact.
He straightaway understood what the potential problem was and changed the box back to the original Pace.
The picture is now 100%, Bright and vibrant.
Perhaps the internal settings of component/rgb are different between the Pace/Samsung boxes, as when the Samsung box was put in rgb mode from component, the picture darkened up.
When the Pace box is put into RGB mode, the picture brightness remains the same ????
Anyway problem now sorted.
Thanks for everyones help.