29-03-2006, 13:12
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#1
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Inactive
Join Date: Mar 2005
Location: Kairdiff
Services: Sky tv,Cable modem
Posts: 12
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Netguard problem
I have been using Netguard for a few weeks and it seems to be fine ,until now.
For some reason the update has failed to work. It goes through the update routine then announces a failure to update and to contact support.
At thier present cost of contacting them I am loathe to do so.
eddie
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29-03-2006, 13:17
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#2
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Inactive
Join Date: Apr 2004
Location: London, UK
Services: Sky TV
VM 20Mbit BB
VM Telephone
Posts: 75
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Re: Netguard problem
You can still contact TS through 0800 052 2000, option 3, option 1
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29-03-2006, 14:17
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#3
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Inactive
Join Date: Jun 2003
Posts: 513
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Re: Netguard problem
Save yourself the first call -
try uninstalling, reboot and re-install see if that cures the problem first!
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29-03-2006, 15:21
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#4
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Inactive
Join Date: Mar 2005
Location: Kairdiff
Services: Sky tv,Cable modem
Posts: 12
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Re: Netguard problem
Ok! Will try the uninstall/reinstall route first.
Thanks.
eddie
---------- Post added at 14:21 ---------- Previous post was at 13:39 ----------
This gets more annoying.....
Tried the Netguard uninstaller, brief flash of 'something',then...nothing, its still there!
Tried deleting the ntl folder (in safe mode),got the message, "unable to delete AVCntxtR.dll access denied." (Due to safe mode?)
Tried to reinstall over the top, error 1607 "Unable to install Installshield,scripting runtime error"
Tried using 'add/remove programs' no response!
eddie
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06-04-2006, 15:17
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#5
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Inactive
Join Date: Mar 2006
Posts: 4
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Re: Netguard problem
Quote:
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Originally Posted by helterskelter
Ok! Will try the uninstall/reinstall route first.
Thanks.
eddie
---------- Post added at 14:21 ---------- Previous post was at 13:39 ----------
This gets more annoying.....
Tried the Netguard uninstaller, brief flash of 'something',then...nothing, its still there!
Tried deleting the ntl folder (in safe mode),got the message, "unable to delete AVCntxtR.dll access denied." (Due to safe mode?)
Tried to reinstall over the top, error 1607 "Unable to install Installshield,scripting runtime error"
Tried using 'add/remove programs' no response!
eddie
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Iâ₠¬ÃƒÆ’¢â€žÂ¢m experiencing the same problem, did you find a solution?
Glyn
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06-04-2006, 17:02
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#6
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Guest
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Re: Netguard problem
Hi, the best way around this netguard problem is to uninstall it completely, then forget about it  ... I had problems with it too, so did my mates.
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06-04-2006, 17:20
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#7
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Inactive
Join Date: Mar 2006
Posts: 4
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Re: Netguard problem
Quote:
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Originally Posted by Dodger444
Hi, the best way around this netguard problem is to uninstall it completely, then forget about it ... I had problems with it too, so did my mates. |
Yep, Iâ₠¬ÃƒÆ’¢â€žÂ¢ve just about come to the same conclusion.
Regards Glyn
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06-04-2006, 20:28
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#8
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Inactive
Join Date: Mar 2005
Location: Kairdiff
Services: Sky tv,Cable modem
Posts: 12
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Re: Netguard problem
Stupid thing wont un-install,the dll's are protected. Not sure how this has occured. still persevering though. When I get the answer I will post it! 
Thanks for the replies folks.
eddie
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