02-04-2006, 00:57
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#1
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Inactive
Join Date: Apr 2006
Location: Southampton
Services: NTL
Posts: 3
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Upgrading to 10mb
Hi,
Could someone please help me with some info...
I currently have broadband with NTL through a Samsung STB. We are paying for 10mb but it is only giving us 5mb. After speaking with NTL they say for £50 they will install a free modem which will give us 10mb.
Can someone please tell me....
1) Why should I pay £50 for something they are already taking our money for
2) Could I buy a modem and do they work myself...if so what do I need and how do I do it ?
Thanks
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02-04-2006, 01:04
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#2
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Join Date: Jul 2003
Location: Poole, Dorset
Age: 40
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: Upgrading to 10mb
1) The service is sold as "Up to 10MBit" the full speed is not garunteed.
2) Nope.
 to CF!
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02-04-2006, 01:26
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#3
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Inactive
Join Date: Apr 2006
Location: Southampton
Services: NTL
Posts: 3
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Re: Upgrading to 10mb
Thanks for the quick response Zeph
D'oh 
Does the modem connect to the STB or do they feed a new RF cable direct to the modem ?
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02-04-2006, 01:27
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#4
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cf.mega poster
Join Date: Mar 2006
Location: Oslo, Norway.
Age: 36
Services: Canal Digital: 50/10
Posts: 7,577
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Re: Upgrading to 10mb
You could be assertive and tell them you want a modem fitted for free, as you are paying for a 10Mb connection, of which they havn't given you correct hardware to use.
Obviously, they can just laugh at you 
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02-04-2006, 01:38
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#5
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Join Date: Jul 2003
Location: Poole, Dorset
Age: 40
Services: FreeSat+
Tivo
V-Box
VM 60MBit
Posts: 13,365
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Re: Upgrading to 10mb
Quote:
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Originally Posted by Gazzygaz
Thanks for the quick response Zeph
D'oh
Does the modem connect to the STB or do they feed a new RF cable direct to the modem ? |
The RF feed is split from your current services (if any) But thats not the end of the technical details.
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03-04-2006, 10:01
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#6
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Inactive
Join Date: Mar 2006
Posts: 12
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Re: Upgrading to 10mb
Samsung STB supports 10mb, Whats your Post code & I can check the uBR/Network etc
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03-04-2006, 10:13
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#7
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Guest
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Re: Upgrading to 10mb
Quote:
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Originally Posted by RonJon
Samsung STB supports 10mb, Whats your Post code & I can check the uBR/Network etc
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Samsung can have the 10 meg service but will NOT provide 10 meg. Best you can get is between 5 and 6 meg.
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03-04-2006, 12:07
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#8
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Guest
Location: East London (ex-C&W)
Services: XL broadband
ntl250 modem
Posts: n/a
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Re: Upgrading to 10mb
Quote:
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Originally Posted by RonJon
Samsung STB supports 10mb, Whats your Post code & I can check the uBR/Network etc
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The 5Mb limit on the Samsung boxes was discussed at great length when the 10Mb service was introduced.
As you work for ntl, I'm suprised you don't know this.
It's on ntl's website:-
http://www.ntlworld.com/toolsservices/forms/stb/
.
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03-04-2006, 15:33
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#9
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Inactive
Join Date: Mar 2006
Posts: 12
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Re: Upgrading to 10mb
My mistake, I thought that this issue had been resolved, I'm new to these forums and was only trying to help. There are known issues with the HFC which I have access to and am able to get these resolved which is why I asked for the post code. Is this wrong? Should I not offer my help?
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03-04-2006, 15:48
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#10
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Inactive
Join Date: Jun 2003
Location: Manchester
Posts: 5,638
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Re: Upgrading to 10mb
Quote:
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Originally Posted by RonJon
My mistake, I thought that this issue had been resolved, I'm new to these forums and was only trying to help. There are known issues with the HFC which I have access to and am able to get these resolved which is why I asked for the post code. Is this wrong? Should I not offer my help?
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do you work for NTL?
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03-04-2006, 15:54
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#11
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Inactive
Join Date: Mar 2006
Posts: 12
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Re: Upgrading to 10mb
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Originally Posted by etccarmageddon
do you work for NTL?
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Yes
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03-04-2006, 16:10
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#12
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Inactive
Join Date: Jun 2003
Location: Manchester
Posts: 5,638
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Re: Upgrading to 10mb
welcome, I will bring you to the attention of the forum team. so they are aware an ntl staff member has joined and is keen to help.
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03-04-2006, 16:37
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#13
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Guest
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Re: Upgrading to 10mb
Quote:
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Originally Posted by RonJon
Quote:
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Originally Posted by etccarmageddon
do you work for NTL?
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Yes |
RonJon, good to have you here 
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03-04-2006, 19:53
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#14
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Inactive
Join Date: Apr 2006
Location: Southampton
Services: NTL
Posts: 3
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Re: Upgrading to 10mb
Wowzers....
This forum sure do move fast, turn your back for two mins and there's loads of posts
Well it looks like I just pay the money and get ntl to sort it.
A big thanks to all who have been involved in helping
Gazzygaz
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03-04-2006, 20:02
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#15
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Upgrading to 10mb
Ronjon, to CableForum.
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