Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | [Merged] Tech Support to be charged at 0871 rate from 8 May

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media News Discussion

[Merged] Tech Support to be charged at 0871 rate from 8 May
Reply
 
Thread Tools
Old 23-03-2006, 20:17   #196
jingleman
Guest
 
Posts: n/a
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by Theodoric
ntl seem to be moving into top gear. I phoned tech support this afternoon to find out what had happened to my broadband connection (Bromley down again, apparently) and have just received an email from ntl mentioning my call and giving the new numbers.

PS Isn't it amazing how some young girl in India knows exactly what is happening in Bromley.
I had one of those too when I called on Monday. Maybe they are automatically generated for everyone that calls so the customer is aware of the new number if/when they need Tech Support in the future.
  Reply With Quote
Advertisement
Old 24-03-2006, 07:11   #197
Neil
Inactive
 
Join Date: Jun 2003
Posts: 6,058
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Looks like the press have picked up on it now....

Quote:
Originally Posted by Herts & Essex News
PLANS by cable firm ntl to replace its freephone fault reporting line with a national rate service has incurred the wrath of customers in Harlow - and local MP Bill Rammell.

The communications company, on which many residents have been forced to rely since it took over Harlow Council's communal aerial network several years ago, is to introduce the new 0871 and 0845 numbers from May.

This will mean a 5p per minute charge for calls to ntl's customer services department and 10p per minute for calls to the broadband helpline for those with the high-speed internet service.

The longer customers are kept on the line, the bigger the cut of call profits the former state-owned communications giant will receive. For numbers with the 0871 prefix, companies can earn up to 6p a minute for each call.
More
Neil is offline   Reply With Quote
Old 24-03-2006, 08:10   #198
orangebird
Inactive
 
orangebird's Avatar
 
Join Date: Jun 2003
Location: Hampshire
Services: Yeah Baby! ;)
Posts: 5,684
orangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny star
orangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny starorangebird has a nice shiny star
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by david.ewles
Oh well! as I said in another thread this is another reason to dump NTL all together and move to SKY/BT
Don't know about BT, but Skys C/S, sales etc phone isn't free of charge. And you can wait a bloody long time too. But I do have to say, Sky+ rocks.
orangebird is offline   Reply With Quote
Old 24-03-2006, 08:33   #199
Neil
Inactive
 
Join Date: Jun 2003
Posts: 6,058
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by orangebird
Don't know about BT, but Skys C/S, sales etc phone isn't free of charge. And you can wait a bloody long time too. But I do have to say, Sky+ rocks.
BT's CS is free.
Neil is offline   Reply With Quote
Old 24-03-2006, 08:54   #200
UncleBooBoo
Guest
 
Posts: n/a
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
An ntl spokeswoman said: "We always attempt to answer calls in a timely way but this is not always possible. If you are on hold for three minutes or more there will be a regular message to update you on the potential time to wait.
So much for the three minute call back option then!
  Reply With Quote
Old 24-03-2006, 09:10   #201
Derek
Inactive
 
Derek's Avatar
 
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,161
Derek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny stars
Derek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny starsDerek has a pair of shiny stars
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by acoolwelshbloke
So much for the three minute call back option then!
I'm quite sure that'll be 'coming soon'

I mean it's not as if Ntl would introduce changes without thinking them through and implementing all the parts of it at the right time. Oh...
Derek is offline   Reply With Quote
Old 24-03-2006, 09:13   #202
Neil
Inactive
 
Join Date: Jun 2003
Posts: 6,058
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by dezzo
I'm quite sure that'll be 'coming soon'

I mean it's not as if Ntl would introduce changes without thinking them through and implementing all the parts of it at the right time. Oh...
But this is the company that is apparently dropping their MPEG 4 HDTV Box in favour of MPEG 2.....

What's next-more price rises in the next few months?

[Edit]-Just to clarify: Both of those point I have mentioned above are things that I have been informed will be happening.

They have not been confirmed by ntl yet, but they would appear to be as close to fact as you can get at the moment.

Also-if people want to discuss those two things, can you start a new thread as this one is about the 0845/0870 charges to call ntl?

MPEG 4 dropping & June price rises-you heard it here 1st.
Neil is offline   Reply With Quote
Old 24-03-2006, 10:31   #203
Ignition
Permanently Banned
 
Join Date: Jun 2003
Location: South-East London
Age: 44
Services: Depends who's being serviced :p
Posts: 2,588
Ignition is cast in bronzeIgnition is cast in bronzeIgnition is cast in bronzeIgnition is cast in bronze
Ignition is cast in bronzeIgnition is cast in bronze
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by Neil
Looks like the press have picked up on it now....

More
Nothing to you Neil purely that article. It's BS imo.

Quote:
the former state-owned communications giant.
Really? I never knew that.

I see the council and local MP have no trouble about the fact that most likely no-one is actually paying ntl for use of the MATV / communal aerial network

The thing these people often forget is that the councils had dodgy rediffusion type systems which they forced ntl or the then builder to take over in return for building rights. I love the way they refer to them as 'taking over' the council's network. Makes it sound like the council built the network and ntl bought it... ya right

In a lot of cases no-one has been paying the cableco for this nor were records kept of who was connected to what so a lot of people have been connected to the cable taking the basic 5 channels (and munting the network up for the paying subscribers) for quite some time.

The MP / council for Harlow can bite ntl in this case, as keeping the MATV going has cost ntl a lot of money and...

MATV / communal aerial is the source of nearly all the HFC / RF network issues in every area where ntl et al are forced to provide it.

If you question this.. Southampton, MATV, bad network. Bits of London, MATV, bad network. Harlow, MATV, an absolute nightmare and I remember it well from when I worked there. Those are just a few areas.

For those who are actually paying to take digital / broadband services the switching off of the MATV will be a great thing. Their services become more stable and reliable literally at the flick of a switch.

Is it worth mentioning that a lot of the work in London that's been done to bring broadband to the area is nothing more advanced that disconnecting non-paying subscribers who have been using the cable for MATV. Once they are gone and the mess that connecting them all to cabinets is tidied the networks instantly improved even with the dodgy Videotron build.
Ignition is offline   Reply With Quote
Old 24-03-2006, 10:57   #204
Chrysalis
cf.mega poster
 
Join Date: Sep 2003
Location: Leics
Age: 43
Services: *-Sky 80/20-*
Posts: 11,839
Chrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze array
Chrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze array
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

their is a MATV here as well, so this channel makes the ntl local network perform badly?
Chrysalis is offline   Reply With Quote
Old 24-03-2006, 11:20   #205
King Of Fools
Inactive
 
King Of Fools's Avatar
 
Join Date: Nov 2005
Location: Cambridge
Services: 2 for £22 (Broadband Size: M and Phone Size: M), Free TV Size: M and fries!
Posts: 1,218
King Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful oneKing Of Fools is the helpful one
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by Neil
Also-if people want to discuss those two things, can you start a new thread as this one is about the 0845/0870 charges to call ntl?

MPEG 4 dropping & June price rises-you heard it here 1st.
Done:
http://www.cableforum.co.uk/board/sh...ad.php?t=44961
King Of Fools is offline   Reply With Quote
Old 24-03-2006, 11:56   #206
Ignition
Permanently Banned
 
Join Date: Jun 2003
Location: South-East London
Age: 44
Services: Depends who's being serviced :p
Posts: 2,588
Ignition is cast in bronzeIgnition is cast in bronzeIgnition is cast in bronzeIgnition is cast in bronze
Ignition is cast in bronzeIgnition is cast in bronze
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by Chrysalis
their is a MATV here as well, so this channel makes the ntl local network perform badly?
You misunderstand, MATV isn't a 'channel' it's a distribution system. Basically it allows people to plug the coax straight into their TV without a set top and pick up c1-5.

I didn't say it made the networks perform badly by default I said it was the cause of a lot of problems.

If handled properly that doesn't have to be the case, however it can need a lot of work.

EDIT: It's also a non-trivial task to keep the networks clean once they are cleaned up too. You have to isolate the MATV subs completely from the CATV.
Ignition is offline   Reply With Quote
Old 24-03-2006, 18:35   #207
DaggaDagga
Inactive
 
Join Date: Oct 2005
Location: Hampshire
Services: Royal Mail snail mail. No telly. Wind-up gramophone. Posts: 125,837.56
Posts: 385
DaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant futureDaggaDagga has a brilliant future
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

I find the idea of a company profiting from its faults calls pretty offensive.

Even more so when they also own a phone network, so most of the freephone calls cost them absolutely nothing.

This is after they've persuaded their customers to take a supposed "calls inclusive" package, but these calls are excluded from the inclusive calls. Appalling.

Sounds like the sort of thing that will get them on Watchdog.

Who's going to post the equivalent geographic code? If there isn't one then lots of direct extension numbers would be good, just to annoy them Just the bunch of desks that end up taking the calls.

Any chance a list of numbers could be published somewhere prominent on this site?
DaggaDagga is offline   Reply With Quote
Old 26-03-2006, 11:18   #208
Neil
Inactive
 
Join Date: Jun 2003
Posts: 6,058
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

What's even more laughable, is that ntl gave us their new & revised customer charter on the 16th of January 2006 (only 10 weeks ago)

http://www.cableforum.co.uk/article/...er-information

http://www.cableforum.co.uk/files/nt...merCharter.pdf

And clearly on page 16 it says:

Quote:
Originally Posted by ntl
Your contact number for Customer Services is 0800 052 2000
Yet on the 8th of March 2006 (Only 7 weeks after that charter was given to us), ntl did a huge great 'U' turn & decided to end the free calls from it's customers & make money from them by forcing them to use 0845 & 0870 numbers.

What a bunch of idiots-they can't even follow their own charter.

It just confirms that you can never trust what ntl says or even puts in writing, as it could so easily change 6 weeks later.
Neil is offline   Reply With Quote
Old 26-03-2006, 22:18   #209
Chrysalis
cf.mega poster
 
Join Date: Sep 2003
Location: Leics
Age: 43
Services: *-Sky 80/20-*
Posts: 11,839
Chrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze array
Chrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze arrayChrysalis has a bronze array
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Neil you know whats changed in that 10 weeks right? merger completion?

Oh and yeah we all know ntl keep thinking of things on the whim, almost everything they do appears to be done without preperation and planning.
Chrysalis is offline   Reply With Quote
Old 26-03-2006, 22:41   #210
Neil
Inactive
 
Join Date: Jun 2003
Posts: 6,058
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Neil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze arrayNeil has a bronze array
Re: [Merged] Tech Support to be charged at 0871 rate from 8 May

Quote:
Originally Posted by Chrysalis
Neil you know whats changed in that 10 weeks right? merger completion?
And no one saw that coming?

Quote:
Originally Posted by Chrysalis
Oh and yeah we all know ntl keep thinking of things on the whim, almost everything they do appears to be done without preperation and planning.
Totally.

But it proves my point that no matter what ntl say verbally or in writing, it means nothing & could change 6 weeks later.
Neil is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 18:13.


Server: curium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2022, vBulletin Solutions Inc.