[Merged] Tech Support to be charged at 0871 rate from 8 May
 

Just received latest NTL bill. Enclosed is leaflet for new phone numbers to call from 8 May.

0800 052 2000 becomes 0845 454 00 00
Broadband tech support is to become 0871 225 1111 :td:

Just thought I'd post this information as I've not seen it mentioned anywhere else.

Quite spooky really, I was just on the phone cancelling my broadand :D

Re: Tech Support to be charged at 0871 rate from 8 May
 

So take away the 151/150 number then switch it to a paid for number for customer support.

Still at least they don't do the Sky 0870 rate for cust service calls.

Re: Tech Support to be charged at 0871 rate from 8 May
 

Re: Tech Support to be charged at 0871 rate from 8 May
 

I'm surprised they kept their 0800 numbers as long as they did really...

Re: Tech Support to be charged at 0871 rate from 8 May
 

national flippin number rate! and 0845 is also expensive compared to a proper local number.

Re: Tech Support to be charged at 0871 rate from 8 May
 

I wonder...

Telewest charge you if you dial their 0845 number, but if you call 150 from your phoneline its free. Could the same apply?

Re: Tech Support to be charged at 0871 rate from 8 May
 

150 hasn't worked for some time now on my ntl telco line.

Re: Tech Support to be charged at 0871 rate from 8 May
 

Just checked BT's prices and although 0871 225 isn't listed, it falls into the same group as the other 0871 22X numbers which are charged at 10p per minute :(.

Re: Tech Support to be charged at 0871 rate from 8 May
 

I did hear a while ago that they were stopping that, but I wouldn't be surprised if they re-introduced it ala Telewest

Re: Tech Support to be charged at 0871 rate from 8 May
 

Customer service calls will still be 0845 rates (for now)

I really loathe spending 20+ minutes on the phone to Sky paying 0870 rates. For tech support I suppose its a way of putting people who still have connections but have issues with them onto the online tools instead of calling in.

Re: Tech Support to be charged at 0871 rate from 8 May
 

they would have raked it in last night from all their callers. something not right about charging people to ring you to discuss how your speed is ****e or sites aren't working.

Re: Tech Support to be charged at 0871 rate from 8 May
 

Just searched "NTL" on http://www.saynoto0870.com :D

Re: Tech Support to be charged at 0871 rate from 8 May
 

Its worse considering they are the 2nd largest telco provider in the UK and that the majority of the calls are contained within their own network.

Re: Tech Support to be charged at 0871 rate from 8 May
 

When it kicks in, try this site:

http://www.saynoto0870.com/search.php

for the geographic number or an unlisted 0800 number. Also very useful for other companies that try and scam you with 0845 and 0870 numbers. I use it for my mobile co - vodafone, my bank, credit card, loads really.

It doesn't always find a number but there is the option to add one if you have one that's not in their database. And it's quite legit too - got it from the finance guy on bbc radio 2!

Oops! just noticed Jedimaster has listed this site a couple of posts up from mine! Well worth it!

Re: Tech Support to be charged at 0871 rate from 8 May
 

sum stupid guy on the fone just told me that the 0845 and 0871 numbers cost the same 2 ring.dunno where he got his info from.bin using saynoto 4 the past 2 yrs.if u can't find a number then if u register u can post and ask 4 1.