Unable to surf internet, and IP addy has changed

[Pea-Pod]

Hi - I'm wondering if anyone could provide assistance to my internet problems.

Everytime I try to connect to the internet now, it says 'Page Cannot be displayed' I have noticed that before my IP Address did start with 213.***.**.***, now starts with 169.254.***.***.

I did try following the guide at http://homepage.ntlworld.com/jayone/...2_ethernet.htm but the middle LED light on the STB never stays solid, it just keeps flashing.

I've also tried to ipconfig /release and ipconfig /renew but always get "An error occurred while renewing interface Local Area Connection: Unable to contact your DHCP server. Request has timed out." message.

I also cannot access the http://start.ntl/ and http://autoreg.autoregister.net/ pages.

Will I need to call Technical Support to get my Broadband back online?

Originally Posted by Pea-Pod

Hi - I'm wondering if anyone could provide assistance to my internet problems.

Every time I try to connect to the internet now, it says 'Page Cannot be displayed' I have noticed that before my IP Address did start with 213.***.**.***, now starts with 169.254.***.***.

I did try following the guide at http://homepage.ntlworld.com/jayone/...2_ethernet.htm but the middle LED light on the STB never stays solid, it just keeps flashing.

I've also tried to ipconfig /release and ipconfig /renew but always get "An error occurred while renewing interface Local Area Connection: Unable to contact your DHCP server. Request has timed out." message.

I also cannot access the http://start.ntl/ and http://autoreg.autoregister.net/ pages.

Will I need to call Technical Support to get my Broadband back online?

Yes

If the middle light is flashing then you have no modem lock on your STB. A call from a faults tech will be required to check your STB and Feed.

[hokkers999]

Originally Posted by Pea-Pod

[snip] Everytime I try to connect to the internet now, it says 'Page Cannot be displayed' I have noticed that before my IP Address did start with 213.***.**.***, now starts with 169.254.***.***. [snip] />

Whenever you see an IP starting 169.254 it means you have no active connection and Windoze was unable to get an IP addy.

[theboylard]

To clarify, 169.254.xxx.xxx is the default IP range that Windows falls back to if it isn't allocated one by either your ISP or by a router with DHCP capability.

The range is a reserved IP address range, as others are shown here:
http://tinyurl.com/6puut

If you have a router, then that would allocate IP addys using one of the ranges shown on the page above.

As I've never played with a STB, I presume you've tried rebooting it, maybe levaing it off for a while between reboots?

Sorry I can't help much.

hapless

[Pea-Pod]

I want my 213.***.**.*** addy back! lol

Thanks, your replies, have pretty much confirmed what I suspected. A call to technical support, required. Cheers