Connection Issues - Manchester

[craig5320]

Hi,

I'm having real problems with my connection since Tuesday. - Which is when my area was specified as going for maintence 12am-6am. Since then I'm recieving really slow browsing speeds, time-outs and packet loss. On both PC and laptop and while gaming with my PS2 - lag and disconnects, if i can connect to start with.

They all connect via my linksys wireless router, but I have tried directly connecting my PC and laptop and still get the same performance.

I've phoned the indian call centre, he ran me through the usual restarts, and then informed me all about spyware, which of course i knew, but i was polite to let him tell me. I run a real-time spyware/virus scanner, and have ran all many of spyware detecters, spyblaster, ad-aware etc. all find nothing. He told me he'd checked the line to my set-top box and it was fine, signal levels were normal, and there has been no packetloss what-so-ever.

The following shot show's one example of packetloss detected by Dan Elwell's speed test:



I've reset the set-top box so many times now, and nothing.

Here's a shot of bandwidth monitor:



That graph is over a minute or so. The connection seems to be going at full whack for a second or two then drops right down, before going back up, giving me an average download rate of 11k!!!

I don't fancy spending another half hour having someone explain to me about spyware and peer 2 peer networks.

I'm in the manchester area (OL9) connected to the salford network (Manchester 1)

Is there anybody else suffering like me?

Anybody have any suggestions for getting it checked out? The support line, won't accept it as a problem.

Thanks!

Craig

I'm sure Paul, or a member of the Cable Forum team will be here soon to offer help and advise

[marky]

My connection has been like a yo yo, it went off all together yesterday.
and the nice chap at the indian call centre said it wasnt a network problem.
to which i replied "well thats strange because everybody in the area has lost theres"
he told me to reboot the stb at which point i said, shall i go and do the whole streets then.
He insisted it was only me, i give up

[weirdo]

Yup, i have been getting that too.

Based on the wardley unit. Was like a yo-yo on thursday and wednesday.

[altis]

Some more probs:

http://www.cableforum.co.uk/board/sh...ad.php?t=38138

[craig5320]

I'm using Broadband Medic and talking to a technician online now, or at least I was, he asked me to do a trace route, i sent him the results, and he hasn't said anything back for 20minutes and now it's just closed saying:

Thank you for using NTL Support.

EDIT: Ok, after it closed I viewed the report, and it said he'd sent me a message asking me to connect directly to the modem, but i never got it, obvisouly the packet-loss, I tried again, same thing, exchange a few messages, then nothing, then it closes. Again the report show's he sent me a tracert to my location with no problems.

My tracert to ntl.com fails after this hop:
win-dc-a-v902.inet.ntl.com [62.253.187.222]

on his tracert to me, all the addresses have .private. before the ntl, so I guess a problem on that part of the network for me, wouldn't be in the route he took.

Would changing my dns or using a proxy take me away from that server, so i can troubleshoot from there?

[Chrysalis]

Dan Elwell's Broadband Speed Test (unregistered)
Speed Test Report 05/11/25 20:30 - Full test

Test conducted at: 25/11/2005 20:30:18
Test sequence: Full test

Please note that these results are a snapshot of this particular moment. Run the test a few times to ensure maximum accuracy. Although the test has been constructed to be highly accurate, no guarantees can be made to the level of accuracy experienced in everyday use.

Test 1: Ping times to UK servers

Ideally, you should get a result of around 30 ms (lower is better)

linx.co.uk: 23.5 ms
plig.net: 18.8 ms
clara.net: 17 ms
gold.ac.uk: 24.8 ms

The results of this test indicate no problems.

Test 2: Ping times to European servers

Ideally, you should get a result of around 50 ms (lower is better)

free.fr: 40.5 ms
uni-kl.de: 66.5 ms
gmd.de: 62.3 ms
univ-rennes1.fr: 42.3 ms

The results of this test indicate no problems.

Test 3: Ping times to east-coast USA servers

Ideally, you should get a result of around 120 ms (lower is better)

aeneas.mit.edu: 112.8 ms
dulug.duke.edu: 121.5 ms
unet.brandeis.edu: 107.5 ms
mirror.cc.vt.edu: 110 ms

The results of this test indicate no problems.

Test 4: Ping times to west-coast USA servers

Ideally, you should get a result of around 160 ms (lower is better)

cybertrails.com: 160.3 ms
math.utah.edu: 144.8 ms
mirrors.tds.net: 135.3 ms
math.utah.edu: 142 ms

The results of this test indicate no problems.

Test 5: Ping times to east Asia servers

Ideally, you should get a result of around 300 ms (lower is better)

zentek-international.com: 337 ms
meisei-u.ac.jp: 270 ms
apache-kr.org: 317 ms
apache.netsolutions.com.hk: 299 ms

The results of this test indicate no problems.

Test 6: Ping times to Australian servers

Ideally, you should get a result of around 350 ms (lower is better)

planetmirror.com: 349.5 ms
froggy.com.au: 418.3 ms
ains.net.au: 345 ms
bondinet.com: 321.7 ms

The results of this test indicate no problems.

Test 7: Ping times to central Asian servers

Ideally, you should get a result of around 300 ms (lower is better)

opensourcecommunity.ph: 340.7 ms
apache.fresh.co.il: 117.3 ms
apache.fresh.co.il: 114.3 ms
apache.rin.ru: 78.3 ms

The results of this test indicate no problems.

Test 8: Download speeds from UK servers

Ideally, you should get a result of around 2048 Kb/s (higher is better)

download.mirror.ac.uk: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 9: Download speeds from European servers

Ideally, you should get a result of around 2048 Kb/s (higher is better)

oleane.net: 6053 Kb/s

The results of this test indicate no problems.

Test 10: Download speeds from east-coast USA servers

Ideally, you should get a result of around 2048 Kb/s (higher is better)

mirrors.ccs.neu.edu: This test failed due to a server timeout or other error.

Too many server errors occurred therefore this test is inconclusive.

Test 11: Upload speeds to the Speed Test Server

Ideally, you should get a result of around 200 Kb/s (higher is better)

Not conducted: You must register this software in order to perform this test.

Please click 'What's This?' for information on registering this software to enable this test.

Test 12: Packet loss en route to a UK server

Ideally, you should get a result of around 0 % (lower is better)

meto.gov.uk: 2 %
vantage.myby.co.uk: 0 %

A small amount of packet loss has been detected. This should be investigated.

Test 13: Packet loss en route to a European server

Ideally, you should get a result of around 0 % (lower is better)

sunet.se: 0 %
belnet.be: 0 %

The results of this test indicate no problems.

Test 14: Packet loss en route to an east-coast USA server

Ideally, you should get a result of around 0 % (lower is better)

rutgers.edu: 0 %
mirrors.ptd.net: 20 %

An unacceptable level of packet loss has been detected which should be investigated.

End of testing.

This report was collated using Dan Elwell's Broadband Speed Test. For more information or to download, please visit www.broadbandspeedtest.net.

Generated 25/11/2005 20:30:19 using test version 3.0.316 - unregistered COPY

Leics LE3

What exactly was the reason for that long test post ? - esp as this thread is about Manchester, not Leicester.

[Mick Fisher]

Originally Posted by Paul M

What exactly was the reason for that long test post ? - esp as this thread is about Manchester, not Leicester.

Perhaps just to illustrate that Leicester is suffering a similar problem.
For the record so am I in Northamptonshire.

[carlingman]

Originally Posted by Paul M

What exactly was the reason for that long test post ? - esp as this thread is about Manchester, not Leicester.

Jeez give Chrysalis a break here, the post was obviously to highlight a problem with pings.

Any other topic and it would have been merged somewhere else or converted into a new topic.

Or failing that if it was a Billing Issue slating NTL there would have been offers of help to escalate it to NTLs contacts flooding in.

Instead of help being offered the first intervention is to ignore the OP problem and others with the same and single out Chrysalis long post.



Anyhows back on topic, have you guys called Tech Support and reported these issues, I know it probably will not get you any further but maybe worth a shot.

Originally Posted by carlingman

Jeez give Chrysalis a break here, the post was obviously to highlight a problem with pings.

Any other topic and it would have been merged somewhere else or converted into a new topic.

Or failing that if it was a Billing Issue slating NTL there would have been offers of help to escalate it to NTLs contacts flooding in.

Instead of help being offered the first intervention is to ignore the OP problem and others with the same and single out Chrysalis long post.

No. The post has no explanation with it at all, and is for an unrelated area, therefore I am perfectly entitled to question why (what reason) it was posted. I'm not a mind reader an neither, afaik, is anyone else.

[Rone]

I'm in manchester south, and recently i've been losing connection on and off for days.
Usually its early evening, but its been getting more frequent and at different times. I rang CS and a nice tech tested the connection, and he said it was ok. Sure enough a few moments, it was, then it went erratic again.
In fact Saturday last week, the 3meg was running at about 600k for about 2 hours.
I put it down to the upcoming 10meg work that will obviously be going on.
I just hope it improves before then.

[ant78]

has manchester not been upgraded yet then?

[craig5320]

I think the most of us here, are on the set-top boxes, there are people on CM that have 10mb, but the sTB's haven't had the config rolled out. We had upgrade work on tuesday, which is when my problem started.

[Rone]

Originally Posted by ant78

has manchester not been upgraded yet then?

I rang CS, [as did everyone else i bet ] same old "no you cant have it", "doesnt exist", "are you on drugs" "by about 2006", conversation, and they put me through to retentions. They said i can't have it, its not available to Manchester, and i'm on the list to upgrade when its available.

I was hoping thats what all these disconnections and occasional poor browsing was about.