Samsung box swap problems - Page 2

veritas · 03-08-2005, 16:26

Had to have my pace box swapped, as it was constantly freezing.
New Samsung has been OK from day one, got it activated in 30 minutes, after a quick call to customer services (engineer said to wait 2/3 hours) but I waited till he'd gone, the guy at CS got it all going instantly as soon as I'd rang. Don't have broadband probs, as I've got seperate cable modem as part of the NTL 3 for ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 deal (1 meg internet,telephone & tv package).

Hick · 20-09-2005, 00:06

We've had picture and EPG sticking issues since the Samsung was installed, but we've just put up with it. Since the upgraded software (Bromley CR3 upgrade not VOD) arrived several days ago i've not seen one single glitch. Co-incidence? We shall see

20-09-2005, 00:39

Quote:

Originally Posted by Hick

We've had picture and EPG sticking issues since the Samsung was installed, but we've just put up with it. Since the upgraded software (Bromley CR3 upgrade not VOD) arrived several days ago i've not seen one single glitch. Co-incidence? We shall see

Same here in Birkenhead.

mrm1 · 20-09-2005, 07:55

I had been having problems for 7-8 months with my Pace box. Pictures freezing, no picture at all, no interactive. I have had 3 pace boxes in that time with no apparent improvment. I had a Samsung fitted 2 months ago and have had no problems since, a rock steady picture, and an interactive sevice that works every time.

mikehf · 15-10-2005, 13:07

I was having major problems with the Pace box, changed to Samsung, activated in 30 mins and no problems at all, everything is working much better, even the remote.

I've condemned myself now

th'engineer · 16-10-2005, 07:45

I had no problems at all.
Also had one of NTLs Best Senior Engineers fit it
( better not mention senior or he will comment)

bayonet · 16-10-2005, 08:42

I've voted yes but like some other posts it's minor problems like certain channels sticking, S4C is the worst whether the subtitles are on or not.

The interactive and channel changing are a lot quicker than the PACE.

punky · 16-10-2005, 12:46

Swapping to a Samsung box solved a lot of problems for me. P2P no longer crashes the box, and interactive services now work some of the whereas they never used to work on my Pace box.

The picture quality hasn't changed though. It was s***e before and is still s***e. This is a long running problem I seem to be lumbered with. I'd move to Sky digital if I could. I haven't notice it freeze though, so I have to be thankful for small mercies. Although... the now and next box/changing channel seems to be taking longer and longer by the week to happen (like with with the Pace box), although when I first got the Samsung, it was instant.)

I voted no in the poll though, despite the fact I still have problems, the service is still better than with my Pace box.

McMav · 17-10-2005, 10:37

Switched boxes from a early pace 4000 to new samsung at the weekend. Guide loads up instantly interactive is alot quicker the only problem I have is my programmed all in one remote wont allow me to press the same button twice. This is weird as its programmed fom the same NTL remote that I'm still using. Might go get a better all in one. Defo an improvement as I have RBG loop through and RGB is also enabled on the sammy box it was S-Vid on the old pace.

V3n0m · 04-11-2005, 22:16

I swapped cos the old box conflicted with the plasma and kept going interactive when i pushed the channel up down button,since i've had the samsung no probs with it

mala786 · 25-01-2008, 22:21

Intstall today, faster EPG,VOD Great!

25-01-2008, 22:33

Quote:

Originally Posted by Stuart C

I often find that Channel 5 and E4 freeze for no reason (just those two channels - which confuses the hell out of any CSR I talk to about it). When I phone NTL, they often send another "hit" to the box and that cures it for a few days, but it comes back.

E4 Freezing is a known problem, since it first started airing...and no one has worked out what causes it yet...

on in an hour! · 26-01-2008, 11:08

Quote:

Originally Posted by TraxData

E4 Freezing is a known problem, since it first started airing...and no one has worked out what causes it yet...

digitally enhanced cordless telephones ( DECT phones) near the set top will cause E4 to freeze when in use,have seen pics of the tech people proving it

spiderplant · 26-01-2008, 21:00

Quote:

Originally Posted by on in an hour!

digitally enhanced cordless telephones ( DECT phones) near the set top will cause E4 to freeze when in use,have seen pics of the tech people proving it

Have you seen it recently? That should have been fixed in early 2005.

FWIW, I know of no current problem with E4 freezing. There was one in the early days of the V+, but that seems to be fixed. If anyone still has this fault, please let me know.

26-01-2008, 21:11

Quote:

Originally Posted by on in an hour!

digitally enhanced cordless telephones ( DECT phones) near the set top will cause E4 to freeze when in use,have seen pics of the tech people proving it

Yea that was a problem a few years back.

E4 still freezes for alot of people, requiring a full reboot.