Samsung box swap problems
 

If you have had your Pace STB replaced with a New Samsung STB, and had problems with receiving DTV or BB, please vote YES.

If you have had your Pace STB replaced with a New Samsung STB, and had NO problems with it, please vote NO.

If you haven't swapped your Pace box for a Samsung box, then this Poll is not for you ;)

Re: Samsung box swap problems
 

I put I've had problems, but they're not severe issues really.
The box doesnt save all my favourites and thinks its a good idea to jiggle them about now and then and in recent weeks the picture on some terrestrial channels (through the NTL box) have had a shadow effect on intermittently so will have to phone them up sometime soon.

Re: Samsung box swap problems
 

the only thing i've noticed is that the picture might stick for half a second now and again. It does this on all channels all the time at random times. A couple of times its done an effect like pausing a dvd and pressing forwards a few times. Anyone know if there's something I can do about this one. Is it a known fault that can be cured?

Re: Samsung box swap problems
 

I often find that Channel 5 and E4 freeze for no reason (just those two channels - which confuses the hell out of any CSR I talk to about it). When I phone NTL, they often send another "hit" to the box and that cures it for a few days, but it comes back.

Re: Samsung box swap problems
 

any way you can make it so peple that can not vote can see how it is going ?:dozey:

Re: Samsung box swap problems
 

click on "view poll results" on the bottom right of the poll

Re: Samsung box swap problems
 

thank you must use my eyes next time @@

Re: Samsung box swap problems
 

Getting my Pace swapped out on Friday, i had a full BB install by the the tech guy (£15) will this carry over for the new install? or am i gonna b on to CS on Friday to talk me through it?

Re: Samsung box swap problems
 

Re: Samsung box swap problems
 

I've lost my TV package and I've not had my broadband speed upgraded to 2Mb as promissed. :mad: :mad:

Re: Samsung box swap problems
 

Re: Samsung box swap problems
 

Ooops, clicked the wrong one because I'm a moron. Could a passing mod please remove one vote from "I had problems", and add one to "I was fine" (and then delete this post)?

Thanks!

Re: Samsung box swap problems
 

What a nightmare, got new STB on Friday afternoon, no channels came on, waited till 7:30pm called CS heguy said my new box had not been initilized or what ever, said get back onto instalations, got them Sat am they gave me another box at 4:30pm in was never activated till i called CS this morning, a full weekend with no service not a mention of compensation for there screw up............. come back $ky and BT :(

Re: Samsung box swap problems
 

Not sure what went wrong with the TV package, but just swapping the STB doesn't get the speed upgraded. The techies _could_ do it, but if not it's another call to customer support I'm afraid. They can do it without a visit (if the Samsung is installed).

Beware techies encountering routers and SOHO Intranets. They will just walk away from any problems they encounter. I was left with no connection, and they hadn't bothered to check if my crossover Ethernet cable would still work (which it wouldn't). Fortunately I have expert contacts...

Brian

Re: Samsung box swap problems
 

:welcome: to CF Brian.