ntl picking up samsung stb
04-08-2005, 14:56
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#1
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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ntl picking up samsung stb
my neigbour was just about to bin her samsung stb
i told her that ntl would bill her for it
she said they have had 6 months to pick it up
i have now got it in my house to stop her binning it
i dont intend doing anything with it but how do we get it picked up
i dont want her to get into trouble 
it is not faulty she just didnt want the service
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04-08-2005, 14:59
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#2
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Inactive
Join Date: Jun 2003
Location: Hampshire
Services: Yeah Baby! ;)
Posts: 5,684
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Re: ntl picking up samsung stb
Quote:
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Originally Posted by markymoan
my neigbour was just about to bin her samsung stb
i told her that ntl would bill her for it
she said they have had 6 months to pick it up
i have now got it in my house to stop her binning it
i dont intend doing anything with it but how do we get it picked up
i dont want her to get into trouble
it is not faulty she just didnt want the service |
Has your neighbour cancelled their service?
Either way, ring CS and explain - they should be able to arrange a collection for you. 
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04-08-2005, 15:02
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#3
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: ntl picking up samsung stb
Quote:
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Originally Posted by orangebird
Has your neighbour cancelled their service?
Either way, ring CS and explain - they should be able to arrange a collection for you. |
she cancelled over 6 months ago and they said they would pick it up but it hasnt happened
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04-08-2005, 15:02
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#4
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: ntl picking up samsung stb
Could she not drop it off at the local office? Assuming the local office isn't miles away..
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04-08-2005, 15:06
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#5
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: ntl picking up samsung stb
Quote:
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Originally Posted by Stuart C
Could she not drop it off at the local office? Assuming the local office isn't miles away..
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if i knew where the local office was i would drop it of for her
within about 15 miles of course
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04-08-2005, 15:42
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#6
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cf.mega poster
Join Date: Jun 2003
Posts: 9,063
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Re: ntl picking up samsung stb
Get her to ring STB Collections on 0800 052 6178. They'll send someone to pick it up.
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04-08-2005, 15:46
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#7
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
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wife took control
Posts: 5,425
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Re: ntl picking up samsung stb
Quote:
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Originally Posted by spiderplant
Get her to ring STB Collections on 0800 052 6178. They'll send someone to pick it up.
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bang on cheers 
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05-08-2005, 18:05
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#8
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: ntl picking up samsung stb
bloody q-net or whatever they are called promised me they would pick it up and nothing i phoned again and the lady i spoke to was the same one
and she phoned them and she wasnt pleased either now awaiting a phone call 
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11-08-2005, 17:42
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#9
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
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wife took control
Posts: 5,425
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Re: ntl picking up samsung stb
After several phone calls and a few broken promises of picking the box up i am now getting rather miffed off.
any more ideas please 
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11-08-2005, 17:59
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#10
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: ntl picking up samsung stb
Put it in the attic and forget about it. (As long as they STILL haven't charged her that is)
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11-08-2005, 18:48
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#11
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Inactive
Join Date: Oct 2004
Posts: 22
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Re: ntl picking up samsung stb
LOL why not just keep it instead of wasting time persuading them to take it back? or give it me im sure i could find a use for it!
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11-08-2005, 18:50
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#12
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: ntl picking up samsung stb
Quote:
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Originally Posted by rikesh
LOL why not just keep it instead of wasting time persuading them to take it back? or give it me im sure i could find a use for it!
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thats illegal mate sorry 
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11-08-2005, 18:54
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#13
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Inactive
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: ntl picking up samsung stb
If you happen to be near the Baguley area of Manchester, you could drop it off to the team that deals with this kind of thing:
City House
Timpson Road
Baguley
Manchester
M23 9WX
(from http://www.home.ntl.com/page/equipmentreturns)
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11-08-2005, 18:59
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#14
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Inactive
Join Date: Mar 2005
Location: bolton
Age: 57
Services: non
wife took control
Posts: 5,425
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Re: ntl picking up samsung stb
Quote:
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Originally Posted by jimbo
If you happen to be near the Baguley area of Manchester, you could drop it off to the team that deals with this kind of thing:
City House
Timpson Road
Baguley
Manchester
M23 9WX
(from http://www.home.ntl.com/page/equipmentreturns) |
i just may do that in a huge box wrapped in birthday paper with a card saying where its from
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15-08-2005, 18:29
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#15
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Inactive
Join Date: Feb 2005
Location: West Midlands
Age: 47
Posts: 79
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Re: ntl picking up samsung stb
Why should the customer have to return the equipment to NTL, surely it should be them coming to collect it straight away, not the customer having to ring and ring and ring to get them to collect it.
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