ntl picking up samsung stb
 

my neigbour was just about to bin her samsung stb
i told her that ntl would bill her for it
she said they have had 6 months to pick it up
i have now got it in my house to stop her binning it
i dont intend doing anything with it but how do we get it picked up
i dont want her to get into trouble :confused:

it is not faulty she just didnt want the service

Re: ntl picking up samsung stb
 

Has your neighbour cancelled their service?

Either way, ring CS and explain - they should be able to arrange a collection for you. :)

Re: ntl picking up samsung stb
 

she cancelled over 6 months ago and they said they would pick it up but it hasnt happened :)

Re: ntl picking up samsung stb
 

Could she not drop it off at the local office? Assuming the local office isn't miles away..

Re: ntl picking up samsung stb
 

if i knew where the local office was i would drop it of for her
within about 15 miles of course:)

Re: ntl picking up samsung stb
 

Get her to ring STB Collections on 0800 052 6178. They'll send someone to pick it up.

Re: ntl picking up samsung stb
 

bang on cheers :D

Re: ntl picking up samsung stb
 

bloody q-net or whatever they are called promised me they would pick it up and nothing i phoned again and the lady i spoke to was the same one

and she phoned them and she wasnt pleased either now awaiting a phone call:mad:

Re: ntl picking up samsung stb
 

After several phone calls and a few broken promises of picking the box up i am now getting rather miffed off.:mad:

any more ideas please :banghead:

Re: ntl picking up samsung stb
 

Put it in the attic and forget about it. (As long as they STILL haven't charged her that is)

Re: ntl picking up samsung stb
 

LOL why not just keep it instead of wasting time persuading them to take it back? or give it me im sure i could find a use for it!

Re: ntl picking up samsung stb
 

thats illegal mate sorry:erm:

Re: ntl picking up samsung stb
 

If you happen to be near the Baguley area of Manchester, you could drop it off to the team that deals with this kind of thing:

City House
Timpson Road
Baguley
Manchester
M23 9WX

(from http://www.home.ntl.com/page/equipmentreturns)

Re: ntl picking up samsung stb
 

i just may do that in a huge box wrapped in birthday paper with a card saying where its from :D

Re: ntl picking up samsung stb
 

Why should the customer have to return the equipment to NTL, surely it should be them coming to collect it straight away, not the customer having to ring and ring and ring to get them to collect it.