Broadband keeps cutting off - Page 2

Bex · 07-06-2005, 12:06

Quote:

Originally Posted by Paul

Keep a diary of when it loses connection, what was occuring on the connection at that time, how long it was down and what steps you took to try and re-start the connection (reboot equipment etc). If after the engineer has been out the situation doesn't change contact CS and ask for a supervisor, explain the problem, read them the diary and ask why you are paying for an "always on" connection that is neither always on, consistant or reliable.

that was what i was going to suggest... along with requesting someone come round and the time it normally goes down if that was the case

tarun.sonania · 07-06-2005, 14:22

talk to a recent victim of 'troubles'

thats me.
I kept a log of down times and signal levels whenever i could access the modem web interface. In the end, 5 mins of job and a filter was all it required. And it has been pleasure with 2 Mbps connection. Though i do wonder will i 'really notice' a difference if i went to 3 Mbps ? even now the page loads so quickly.

What do you say guys who have a 3 Mbps or higher ?

Decimate · 08-06-2005, 15:51

Oh well I've just had the engineer visit, and guess what... My internet was working at the time, so ther was "nothing he could do"...

Looks like I'm gonna keep having these problems until I get a new internet service provider.

I'd just like to say thanks to everyone for the help I recieved and for posting here.

Chrisfu · 09-06-2005, 10:08

I get this problem often during the summer months. My router does not lose it's IP lease, and both the cable modem and router are at reasonable temperatures to the touch. They're both working perfectly fine and normal.

I had the exact same problem last year, only I was so busy with my long shifts at work I was literally too tired to call in and stay on hold for 45 minutes to report it. In the three years since I've lived here the same symptoms have affected the same couple of months, and I think it's time that I nipped this in the bud.

I believe that my problem is down to poor cooling in the particular cab box (green boxes on the inside of the pavement) that I am connected too. I've read many reports of this in the past, and it would not surprise me if there was an influx of such problems reported on the forums from now until early September.

fudge · 10-06-2005, 11:18

I have just had someone out because my ready light kept flashing since last tuesday , he checked some numbers on the tv which was flashing from numbers 3 to 4, i did not really under stand what this was but he said it should be a constant 5

He went down to the green box did something and checked the numbers again on tv and it then was a constant 5 and internet now fine. He did say there was a bad connection at the box as well.
But alls working well again.

Zaki · 04-07-2005, 22:07

I have had problems with my Broadband connection for over 4 weeks. Mainly in the afternoon it keeps switching off and on as others have experienced. It has been reported several times. Today 3rd July its been doing it nearly all day. I rang broadband faults who informed me that there is a problem with "Outage" (Pass) and has been occuring since the 6th June. They advised me to complain to Cust Services, their answer was if I have a problem I should seek compensation through faults. I explained that I just want a service that is not going to let me down, but I went back to faults who stated they would not send an engineer out as the fault is being fixed, but when!!! My Area is PO9 and the latest fault number I have been given is 1311062. I just want a Broadband that works