Broadband keeps cutting off
 

This is driving me crazy...

Ever since I have used NTL I have had problems, but at the moment it is worse than ever.

These are the problems I get:

I log on and all seems to be fine, then the connection goes down. This can be down anywhere from 5 minutes to 5 hours. I've contaced NTL about it, and even had an engineer round, but the problem still isn't fixed.

I either get the ready light flashing on and off and I can't connect.

Or, I get no Ready light and no Sync light and I can't connect.

Is there anything that I am doing wrong, or aything I can do to stop this?

Re: Broadband keeps cutting off
 

Welcome to the forums :wavey:
Can you post the answers to this
http://www.cableforum.co.uk/board/sh...ad.php?t=15305
on this thread so we know what equipment etc you have :)
__________________

Now I did say post the answers on this thread lol
Do you get the same problem if you directly connect to the router? Going wired for a test might help to rule out a problem with the wireless end of it.

Re: Broadband keeps cutting off
 

Are you a mind reader Paul? Where did the idea that the OP has either a router or wireless network come from? :) :)

Re: Broadband keeps cutting off
 

From the wrong thread he posted his answers in ;) Check the link in my other post lol

Re: Broadband keeps cutting off
 

From what I can see the opening post is the only one that Decimate has made. :confused:

Re: Broadband keeps cutting off
 

It's being moderated as that thread is now locked to stop it occuring again lol Lord knows what they have done with his answers though :erm: Maybe they shuld edit his first post and add them.... hint hint mods;)

Re: Broadband keeps cutting off
 

Hi Decimate
Welcome to the forums :welcome:
If you are loosing Sync or Rdy light there is nothing you can do and no amount of messing your end will fix it. Loss of either/both these lights indicates a signal/network issue with Ntl's service get onto tech support again to get another engineer to have a look!

Re: Broadband keeps cutting off
 

Had mine fixed here, spot on

Re: Broadband keeps cutting off
 

That's what I thought but since an engineer had been out I would have thought any obvious issues should have been sorted already. Looks like either a problem that front line CS can't quite pinpoint of the engineer failed to resolve it properly when he visited :erm:

Re: Broadband keeps cutting off
 

Your symptoms sound identical to what I had a year ago. NTL were able so see from the Stats that our link had been down for say, 20% of the time. I pushed to get an engiineer out. He did some measurements involving the signal from the street box and showed us how to see the key figures on a certain ip address page, pointing out how the signal level had been wrong & was correct after adjustment. Since that time the connenction has always been up apart from occasional known wider outages.

If an engineer does come out, ensure he checks the signal level reaching your home (ask if they did that last time). I suspect things go out of kilter as more local people get connected.

Cheers - Nigel

Re: Broadband keeps cutting off
 

Thanks for all the help. It looks like I've got the answers I needed. I'll come back and moan here again if it doesn't get fixed by the engineer lol.

Just one thing. The last engineer who came round did say that he had checked the signal strength (or something like that) but my connection was working at the time. What do I do if the connection is working when the engineer turns up? Any handy hints?

Re: Broadband keeps cutting off
 

Lol, I spoke to the technical support team last night, and got off the phone quite bewildered with the answer I got for my problem...

I was told they didn't know what the problem was and that they would be sending an engineer round to have a look at it, which is fine. But then I get told because my connection has been working sometimes and not other, that if my connection is working when the engineer gets round, then there is nothing they can do! I almost laughed when they told me that.

What I don't understand is how they can expect me to pay for a connection that constantly stops working and for them to possibly not do anything about it.

Any suggestion of what I should do if my connection is working at the time?

Re: Broadband keeps cutting off
 

is there a certain time of the day that the connection seems to go down?
i know with ours at about 9am and 6pm we lose connection/the connection is painfully slow

Re: Broadband keeps cutting off
 

It has only worked for about an hour (i think) over the last four - five days. The only time I have connected was once at 11:30 PM and 9:00 AM the following morning. It seems quite random.

Re: Broadband keeps cutting off
 

Keep a diary of when it loses connection, what was occuring on the connection at that time, how long it was down and what steps you took to try and re-start the connection (reboot equipment etc). If after the engineer has been out the situation doesn't change contact CS and ask for a supervisor, explain the problem, read them the diary and ask why you are paying for an "always on" connection that is neither always on, consistant or reliable.