Incompetent customer service.
05-05-2005, 16:03
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#1
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Inactive
Join Date: Nov 2004
Services: VM 50Mb
Posts: 1,665
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Incompetent customer service.
Well, I cancelled my NTL account back in November, the cable server was shut off in December
Ever since then, i've been getting the same bill every month, £2 per month for
1 Analogue NON DD charge
I've called up three times now, paid off the outstanding balance and again today I got ANOTHER bill for £2
Can someone recommend the best course of action for this problem? heh
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05-05-2005, 16:07
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#2
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Inactive
Join Date: Jun 2003
Location: St Neots
Posts: 872
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Re: Incompetent customer service.
Keep on them, there are a number of NTL peeps around here and I'm sure one of them will be able to help out.
Do not ignore it (I had a default on my credit record for 4 years for the £1 non DD charge on a cleared bill)
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05-05-2005, 16:11
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#3
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Inactive
Join Date: Jan 2005
Location: Manchester
Age: 42
Posts: 508
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Re: Incompetent customer service.
i work in faults but have a friend who works in customer services i'll get him to pm you later as he will know exactly what's causing it.
__________________
ahhh orangebird to the rescue!
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05-05-2005, 16:18
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#4
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Inactive
Join Date: Jun 2003
Age: 58
Posts: 5,566
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Re: Incompetent customer service.
I would bet that the hardware hasn't been physically disconnected on the account, the system runs a check on accounts that have active hardware but no DD setup and then automatically applys the £2 non DD charge.
The hardware needs disconnecting and then this should sort the problem.
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06-05-2005, 11:40
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#5
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Inactive
Join Date: Nov 2004
Services: VM 50Mb
Posts: 1,665
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Re: Incompetent customer service.
Quote:
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Originally Posted by shredder
i work in faults but have a friend who works in customer services i'll get him to pm you later as he will know exactly what's causing it.
__________________
ahhh orangebird to the rescue!
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Thanks, I appreciate it!
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Quote:
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Originally Posted by Marge
I would bet that the hardware hasn't been physically disconnected on the account, the system runs a check on accounts that have active hardware but no DD setup and then automatically applys the £2 non DD charge.
The hardware needs disconnecting and then this should sort the problem.
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It's probably because my mum has NTL Cable (Digital) and NTL Internet.
I cancelled my internet service and they subscribed to it themselves.
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06-05-2005, 11:47
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#6
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Inactive
Join Date: Jun 2003
Location: Hampshire
Services: Yeah Baby! ;)
Posts: 5,684
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Re: Incompetent customer service.
Quote:
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Originally Posted by shredder
i work in faults but have a friend who works in customer services i'll get him to pm you later as he will know exactly what's causing it.
__________________
ahhh orangebird to the rescue!
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 ... not me, I don't work in CS... 
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06-05-2005, 11:49
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#7
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Inactive
Join Date: Nov 2004
Services: VM 50Mb
Posts: 1,665
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Re: Incompetent customer service.
D'oh
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06-05-2005, 11:55
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#8
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Cable Forum Admin
Join Date: Jun 2003
Posts: 15,142
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Re: Incompetent customer service.
Drop me a quick PM Adam with some details such as a name & contact number. Thanks.
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06-05-2005, 19:08
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#9
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Inactive
Join Date: Nov 2004
Services: VM 50Mb
Posts: 1,665
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Re: Incompetent customer service.
Thanks Mick
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