Incompetent customer service.
 

Well, I cancelled my NTL account back in November, the cable server was shut off in December

Ever since then, i've been getting the same bill every month, £2 per month for

1 Analogue NON DD charge

I've called up three times now, paid off the outstanding balance and again today I got ANOTHER bill for £2

Can someone recommend the best course of action for this problem? heh

Re: Incompetent customer service.
 

Keep on them, there are a number of NTL peeps around here and I'm sure one of them will be able to help out.

Do not ignore it (I had a default on my credit record for 4 years for the £1 non DD charge on a cleared bill)

Re: Incompetent customer service.
 

i work in faults but have a friend who works in customer services i'll get him to pm you later as he will know exactly what's causing it.
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ahhh orangebird to the rescue!

Re: Incompetent customer service.
 

I would bet that the hardware hasn't been physically disconnected on the account, the system runs a check on accounts that have active hardware but no DD setup and then automatically applys the £2 non DD charge.

The hardware needs disconnecting and then this should sort the problem.

Re: Incompetent customer service.
 

Thanks, I appreciate it!
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It's probably because my mum has NTL Cable (Digital) and NTL Internet.
I cancelled my internet service and they subscribed to it themselves.

Re: Incompetent customer service.
 

:erm:... not me, I don't work in CS... :confused:

Re: Incompetent customer service.
 

D'oh

Re: Incompetent customer service.
 

Drop me a quick PM Adam with some details such as a name & contact number. Thanks.

Re: Incompetent customer service.
 

Thanks Mick