Samsung box swap problems

[Nemesis]

If you have had your Pace STB replaced with a New Samsung STB, and had problems with receiving DTV or BB, please vote YES.

If you have had your Pace STB replaced with a New Samsung STB, and had NO problems with it, please vote NO.

If you haven't swapped your Pace box for a Samsung box, then this Poll is not for you

[jonifen]

I put I've had problems, but they're not severe issues really.
The box doesnt save all my favourites and thinks its a good idea to jiggle them about now and then and in recent weeks the picture on some terrestrial channels (through the NTL box) have had a shadow effect on intermittently so will have to phone them up sometime soon.

[garyparson]

the only thing i've noticed is that the picture might stick for half a second now and again. It does this on all channels all the time at random times. A couple of times its done an effect like pausing a dvd and pressing forwards a few times. Anyone know if there's something I can do about this one. Is it a known fault that can be cured?

[Stuart]

I often find that Channel 5 and E4 freeze for no reason (just those two channels - which confuses the hell out of any CSR I talk to about it). When I phone NTL, they often send another "hit" to the box and that cures it for a few days, but it comes back.

[daz300]

any way you can make it so peple that can not vote can see how it is going ?

[Chris W]

Originally Posted by daz300

any way you can make it so peple that can not vote can see how it is going ?

click on "view poll results" on the bottom right of the poll

[daz300]

thank you must use my eyes next time @@

[Roy MM]

Getting my Pace swapped out on Friday, i had a full BB install by the the tech guy (£15) will this carry over for the new install? or am i gonna b on to CS on Friday to talk me through it?

[petermk41]

re samsung box after haveing said box fitted lost bb tv froze but only one one ch, after 25 phone calls to ntl cc:o i was given new stand alone bb and it still took a week to come and do it if that service then well need i say more new customer as well

[Ste Riley]

I've lost my TV package and I've not had my broadband speed upgraded to 2Mb as promissed.

[Riddick]

We had a new Samsung box swapped 2 weeks ago and after having to wait around 3 hours for everything to come back on (TV and the internet) it has been fine. The internet seems so fast now on most sites.

[Tristan]

Ooops, clicked the wrong one because I'm a moron. Could a passing mod please remove one vote from "I had problems", and add one to "I was fine" (and then delete this post)?

Thanks!

[Roy MM]

What a nightmare, got new STB on Friday afternoon, no channels came on, waited till 7:30pm called CS heguy said my new box had not been initilized or what ever, said get back onto instalations, got them Sat am they gave me another box at 4:30pm in was never activated till i called CS this morning, a full weekend with no service not a mention of compensation for there screw up............. come back $ky and BT

[nedsram]

Originally Posted by Ste Riley

I've lost my TV package and I've not had my broadband speed upgraded to 2Mb as promissed.

Not sure what went wrong with the TV package, but just swapping the STB doesn't get the speed upgraded. The techies _could_ do it, but if not it's another call to customer support I'm afraid. They can do it without a visit (if the Samsung is installed).

Beware techies encountering routers and SOHO Intranets. They will just walk away from any problems they encounter. I was left with no connection, and they hadn't bothered to check if my crossover Ethernet cable would still work (which it wouldn't). Fortunately I have expert contacts...

Brian

[Raistlin]

to CF Brian.