My Cable TV on the blink

zerolight · 15-04-2005, 07:46

Last night I noticed that my cable box was not displaying a picture, simply a blank screen. Its not the 1st time I've seen this, and usually it takes a reboot to resolve. I rebooted the box. It sat saying that it was updating the software on my box and had the word "tune" written on the display. An hr later it said the same thing. I rebooted again. And again. And again. Its now the following morning and it still says the same thing. Whats going on? Is my cable box fried, or my cable connection? Its a PACE box. NTL Digital. I'm in Glasgow.

Thanks.

Graham.

paulyoung666 · 15-04-2005, 08:01

a problem with the signal to your box maybe , do you use the cable modem service , if you do is it working ok ???

zerolight · 15-04-2005, 09:59

No problems with Cable modem (on 3mb service) nor with telephone.

Nemesis · 15-04-2005, 10:14

Quote:

Originally Posted by zerolight

Last night I noticed that my cable box was not displaying a picture, simply a blank screen. Its not the 1st time I've seen this, and usually it takes a reboot to resolve. I rebooted the box. It sat saying that it was updating the software on my box and had the word "tune" written on the display. An hr later it said the same thing. I rebooted again. And again. And again. Its now the following morning and it still says the same thing. Whats going on? Is my cable box fried, or my cable connection? Its a PACE box. NTL Digital. I'm in Glasgow.

Thanks.

Graham.

Cable box sounds fried ... try this ...

Turn off box, hold down button on front, while plugging power back in, keep held until it boots.

If this works, you have a temp solution, but it would be wise to call CS about it.

Mick Fisher · 17-04-2005, 18:15

I had this exact same problem in Northants a couple of weeks ago. I phoned CS to report what I thought was a dead or dying Pace STB and was told it just needed a 'hit'. I was extremely dubious, thinking I was being fobbed off, but sure enough in a short while it was back. It said the software had been upgraded to improve the EPG but I couldn't see anything different and the EPG is as crap as it ever was. I have had no further problems since. SACM still on 1.5m here.

xtopher · 18-04-2005, 13:00

I am on my 3rd day without digital - NTL tel message Sat and Sun was the same ALL areas down (whatever that means) don't they work at weekends? Just now the message was a new one which said loss of service in RG1 (Reading area) so I am still uncertain is MY box fried or has there been mega probs all over? Bizarre that the techies cannot fix it quickly. Any refunds for 10% loss of service?????

xtopher

shredder · 18-04-2005, 13:38

xtopher, pm me your postcode and i'll check out your area for problems, one of the mods will confirm i'm an employee!

xtopher · 18-04-2005, 18:03

RG12

xtopher

shredder · 18-04-2005, 18:57

from what i can see from the part of the postcode you gave to me there are no faults in your area which would cause a loss of service

mdwh2 · 19-04-2005, 14:11

I've had the exact same problem since Saturday - and my cable modem isn't working either. I'm in Cambridge though.

xtopher · 19-04-2005, 19:04

Thanks Shredder appreciate your help. NTL have just been tonight and the box was fried. BUT perhaps you might have more advice 'cos I am technically interested - NTL man has just installed a replacement Pace box I have now got tons of channels! How come surely 'it knows' I am still on the base pack?

xtopher