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zerolight 15-04-2005 07:46
My Cable TV on the blink
 
Last night I noticed that my cable box was not displaying a picture, simply a blank screen. Its not the 1st time I've seen this, and usually it takes a reboot to resolve. I rebooted the box. It sat saying that it was updating the software on my box and had the word "tune" written on the display. An hr later it said the same thing. I rebooted again. And again. And again. Its now the following morning and it still says the same thing. Whats going on? Is my cable box fried, or my cable connection? Its a PACE box. NTL Digital. I'm in Glasgow.

Thanks.

Graham.

paulyoung666 15-04-2005 08:01
Re: My Cable TV on the blink
 
a problem with the signal to your box maybe , do you use the cable modem service , if you do is it working ok ??? :)

zerolight 15-04-2005 09:59
Re: My Cable TV on the blink
 
No problems with Cable modem (on 3mb service) nor with telephone. :(

Nemesis 15-04-2005 10:14
Re: My Cable TV on the blink
 
Quote:
Originally Posted by zerolight
Last night I noticed that my cable box was not displaying a picture, simply a blank screen. Its not the 1st time I've seen this, and usually it takes a reboot to resolve. I rebooted the box. It sat saying that it was updating the software on my box and had the word "tune" written on the display. An hr later it said the same thing. I rebooted again. And again. And again. Its now the following morning and it still says the same thing. Whats going on? Is my cable box fried, or my cable connection? Its a PACE box. NTL Digital. I'm in Glasgow.

Thanks.

Graham.
Cable box sounds fried ... try this ...

Turn off box, hold down button on front, while plugging power back in, keep held until it boots.

If this works, you have a temp solution, but it would be wise to call CS about it.

Mick Fisher 17-04-2005 18:15
Re: My Cable TV on the blink
 
I had this exact same problem in Northants a couple of weeks ago. I phoned CS to report what I thought was a dead or dying Pace STB and was told it just needed a 'hit'. I was extremely dubious, thinking I was being fobbed off, but sure enough in a short while it was back. It said the software had been upgraded to improve the EPG but I couldn't see anything different and the EPG is as crap as it ever was. I have had no further problems since. SACM still on 1.5m here.

xtopher 18-04-2005 13:00
Re: My Cable TV on the blink
 
I am on my 3rd day without digital - NTL tel message Sat and Sun was the same ALL areas down (whatever that means) don't they work at weekends? Just now the message was a new one which said loss of service in RG1 (Reading area) so I am still uncertain is MY box fried or has there been mega probs all over? Bizarre that the techies cannot fix it quickly. Any refunds for 10% loss of service?????

xtopher:mad:

shredder 18-04-2005 13:38
Re: My Cable TV on the blink
 
xtopher, pm me your postcode and i'll check out your area for problems, one of the mods will confirm i'm an employee! :)

xtopher 18-04-2005 18:03
Re: My Cable TV on the blink
 
RG12

xtopher

shredder 18-04-2005 18:57
Re: My Cable TV on the blink
 
from what i can see from the part of the postcode you gave to me there are no faults in your area which would cause a loss of service ;)

mdwh2 19-04-2005 14:11
Re: My Cable TV on the blink
 
I've had the exact same problem since Saturday - and my cable modem isn't working either. I'm in Cambridge though.

xtopher 19-04-2005 19:04
Re: My Cable TV on the blink
 
Thanks Shredder appreciate your help. NTL have just been tonight and the box was fried. BUT perhaps you might have more advice 'cos I am technically interested - NTL man has just installed a replacement Pace box I have now got tons of channels! How come surely 'it knows' I am still on the base pack?:confused:

xtopher


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