Surely this can't be right??
15-03-2005, 17:55
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#1
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Inactive
Join Date: Mar 2005
Location: Leamington Spa
Services: 50mbit V+HD
Posts: 20
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Surely this can't be right??
Original email
Quote:
Hi, i used your website earlier today to ugrade my broadband speed from
750k to 2mb (
http://www.ntlworld.com/data-feeds/e...Migration/cabl
emodem.php ) happily this was sucessful and is running great, really
pleased with it :-) The only thing is when i upgraded it listed the
price as £24.99 a month, our account is on the student discount @ £19.99 a
month, i do hope i haven't mucked this up by doing the upgrade
manually!Please could you just check on my account that the billing amount is still
correct
and email me back
Kind Regards
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Reply
Quote:
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Originally Posted by NTL
Hi
Thank you for your recent e-mail.
Any discounts previously offered will be lost when taking advantage of the upgrade. If you have any further enquiries please contact our customer service department on 0800 052 2000 between 8am and 8pm.
I hope the above answers your query, however, should you need further assistance, please don't hesitate to contact us again.
Regards
ntl Technical Support Bureau
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Surely i have been ripped off here? I signed up at a discounted student rate of £19.99 a month, and i expected this to be so for the course of the contract. Although its not a huge difference financially it still feels rather unjust to me.
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15-03-2005, 18:09
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#2
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 58
Posts: 10,571
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Re: Surely this can't be right??
but you have changed service , it is upto ntl to decide if they will keep you on £19.99 a month i suppose 
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15-03-2005, 18:10
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#3
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Surely this can't be right??
Quote:
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Originally Posted by AL123
Original email
Reply
Surely i have been ripped off here? I signed up at a discounted student rate of £19.99 a month, and i expected this to be so for the course of the contract. Although its not a huge difference financially it still feels rather unjust to me.
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Perhaps you should have waited until the automatic update when you could have had a case for keeping your discount. Having clicked a link to order 2Mb at £24.99 you haven't much of a case.
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15-03-2005, 18:14
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#4
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Inactive
Join Date: Mar 2005
Location: Leamington Spa
Services: 50mbit V+HD
Posts: 20
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Re: Surely this can't be right??
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Originally Posted by ian@huth
Perhaps you should have waited until the automatic update when you could have had a case for keeping your discount. Having clicked a link to order 2Mb at £24.99 you haven't much of a case.
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yep i guess so, but well still pretty shoddy behaviour from NTL IMO, ah well i'm leaving in june, Might try ringing them later anyway, i might get through to one of the good guys :-) Certainly if they do this to automatic upgrades then that would be hugely unfair IMO
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15-03-2005, 18:26
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#5
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Surely this can't be right??
Quote:
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Originally Posted by AL123
yep i guess so, but well still pretty shoddy behaviour from NTL IMO, ah well i'm leaving in june, Might try ringing them later anyway, i might get through to one of the good guys :-) Certainly if they do this to automatic upgrades then that would be hugely unfair IMO
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It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.
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15-03-2005, 18:29
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#6
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 58
Posts: 10,571
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Re: Surely this can't be right??
Quote:
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Originally Posted by ian@huth
It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.
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15-03-2005, 18:37
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#7
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Inactive
Join Date: Oct 2003
Location: 2nd CPU to the right & past the cache
Posts: 1,949
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Re: Surely this can't be right??
Quote:
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Originally Posted by ian@huth
It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.
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Well reasoned that man
have a greenie 
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15-03-2005, 18:49
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#8
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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Re: Surely this can't be right??
Quote:
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Originally Posted by ian@huth
It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.
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Exactly, the page says the price which it'll charge you at.
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15-03-2005, 19:09
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#9
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cf.mega poser
Join Date: Jun 2003
Posts: 16,687
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Re: Surely this can't be right??
Quote:
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Originally Posted by ian@huth
It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.
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You are correct, it will only become shoddy when NTL start advertising upgrading customer's speeds at no extra cost  
__________________
Remember kids: We are blessed with a listening, caring government.
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15-03-2005, 19:13
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#10
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Inactive
Join Date: Mar 2005
Location: Leamington Spa
Services: 50mbit V+HD
Posts: 20
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Re: Surely this can't be right??
MEH its not a big thing, but still there should be more warning than that IMO for people on special prices, but hey i can live with my mistake, if students who are automatically upgraded get the same treatment that is what would really be unfair thinking about it. the wording indicates that. I am just very dissapointed anyway that NTL would do this, but hey as you guys said i read the page i clicked so my fault really. guess i shouldn't get so excited next time 
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15-03-2005, 19:19
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#11
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: Surely this can't be right??
I am not sure how correct all of this is.
ICMS customers who ask to change could physically have the old discount code left on, it wouldn't come off automatically at the point of the change, though I am unaware if customer services have any specific instructions on this. Perhaps Marge may know.
SABS I haven't tried. I don't know if the discount would fall off automatically or not. I would rather hope not. I personally feel that unless a customer actually changes TIER then the existing discount should run its course. In the case of automatic upgrades, I should imagine that legally it may have to, though I don't know as it could be argued it's a different product and the old one has been terminated, which they are allowed to do in the contract. But this would also consititute a material change allowing customers inside the 12 month minumum to opt out of the broadband part. Potentially messy and I could do with seeking clarification this week.
__________________
Quote:
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Originally Posted by AL123
MEH its not a big thing, but still there should be more warning than that IMO for people on special prices, but hey i can live with my mistake, if students who are automatically upgraded get the same treatment that is what would really be unfair thinking about it. the wording indicates that. I am just very dissapointed anyway that NTL would do this, but hey as you guys said i read the page i clicked so my fault really. guess i shouldn't get so excited next time |
If you wouldn't mind PMing me your details I will check tomorrow and see what has actually happened on your account. I realise you've been TOLD the discount won't stay on, but as you upgraded via the website it'd be interesting to see what ACTUALLY happened.
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15-03-2005, 19:24
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#12
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Inactive
Join Date: Mar 2005
Location: Leamington Spa
Services: 50mbit V+HD
Posts: 20
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Re: Surely this can't be right??
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Originally Posted by scrotnig
__________________
If you wouldn't mind PMing me your details I will check tomorrow and see what has actually happened on your account. I realise you've been TOLD the discount won't stay on, but as you upgraded via the website it'd be interesting to see what ACTUALLY happened.
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Sure no problem, will be interesting to see what happened, cheers!
what details do you need?
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15-03-2005, 19:32
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#13
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: Surely this can't be right??
Account number would be ideal but failing that ntlworld username or failing that house number and postcode.
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15-03-2005, 19:45
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#14
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Inactive
Join Date: Mar 2005
Location: Leamington Spa
Services: 50mbit V+HD
Posts: 20
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Re: Surely this can't be right??
Quote:
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Originally Posted by scrotnig
Account number would be ideal but failing that ntlworld username or failing that house number and postcode.
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PM sent, cheers scrotnig
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15-03-2005, 19:55
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#15
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 58
Posts: 10,571
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Re: Surely this can't be right??
Quote:
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Originally Posted by AL123
PM sent, cheers scrotnig |
always worth checking with a mod before giving personal details away 
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