Surely this can't be right??
 

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Surely i have been ripped off here? I signed up at a discounted student rate of £19.99 a month, and i expected this to be so for the course of the contract. Although its not a huge difference financially it still feels rather unjust to me.

Re: Surely this can't be right??
 

but you have changed service , it is upto ntl to decide if they will keep you on £19.99 a month i suppose :shrug:

Re: Surely this can't be right??
 

Perhaps you should have waited until the automatic update when you could have had a case for keeping your discount. Having clicked a link to order 2Mb at £24.99 you haven't much of a case.

Re: Surely this can't be right??
 

yep i guess so, but well still pretty shoddy behaviour from NTL IMO, ah well i'm leaving in june, Might try ringing them later anyway, i might get through to one of the good guys :-) Certainly if they do this to automatic upgrades then that would be hugely unfair IMO

Re: Surely this can't be right??
 

It's not shoddy behaviour at all. NTL have not been in contact with you regarding the speed increases you have just heard about them and tried to beat the system by ordering your own increase. When you did this you were told that the price for 2Mb was £24.99. You should have stopped at that time and not ordered it, rather you should have rung NTL and asked if you would lose your discount or waited until it was automatically done.

Re: Surely this can't be right??
 

:tu:

Re: Surely this can't be right??
 

Well reasoned that man :tu:
have a greenie :p:

Re: Surely this can't be right??
 

Exactly, the page says the price which it'll charge you at.

Re: Surely this can't be right??
 

You are correct, it will only become shoddy when NTL start advertising upgrading customer's speeds at no extra cost :dozey: :D

Re: Surely this can't be right??
 

MEH its not a big thing, but still there should be more warning than that IMO for people on special prices, but hey i can live with my mistake, if students who are automatically upgraded get the same treatment that is what would really be unfair thinking about it. the wording indicates that. I am just very dissapointed anyway that NTL would do this, but hey as you guys said i read the page i clicked so my fault really. guess i shouldn't get so excited next time ;)

Re: Surely this can't be right??
 

I am not sure how correct all of this is.

ICMS customers who ask to change could physically have the old discount code left on, it wouldn't come off automatically at the point of the change, though I am unaware if customer services have any specific instructions on this. Perhaps Marge may know.

SABS I haven't tried. I don't know if the discount would fall off automatically or not. I would rather hope not. I personally feel that unless a customer actually changes TIER then the existing discount should run its course. In the case of automatic upgrades, I should imagine that legally it may have to, though I don't know as it could be argued it's a different product and the old one has been terminated, which they are allowed to do in the contract. But this would also consititute a material change allowing customers inside the 12 month minumum to opt out of the broadband part. Potentially messy and I could do with seeking clarification this week.
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If you wouldn't mind PMing me your details I will check tomorrow and see what has actually happened on your account. I realise you've been TOLD the discount won't stay on, but as you upgraded via the website it'd be interesting to see what ACTUALLY happened.

Re: Surely this can't be right??
 

Sure no problem, will be interesting to see what happened, cheers!

what details do you need?

Re: Surely this can't be right??
 

Account number would be ideal but failing that ntlworld username or failing that house number and postcode.

Re: Surely this can't be right??
 

PM sent, cheers scrotnig ;)

Re: Surely this can't be right??
 

always worth checking with a mod before giving personal details away ;) :)